You can maintain a business object by creating a default maintenance plan. There are three types of maintenance plans:

  • Time-based – Perform recurring maintenance such as a monthly or yearly inspection.
  • Consumption-based – Perform maintenance based on usage, such as every 10,000 miles or 5,000 hours. Update this via a meter reading.
  • Time and consumption-based – Combine both time and usage criteria for maintenance planning.
  • You can also create a recall for one-time large-scale maintenance. However, it is recommended to use the recall menu item for this. See the ‘Manage recall’ flow.

Default maintenance plans act as templates. When you create a new business object, it inherits the linked default maintenance plan setup.

These default plans are linked to the product level. When a product becomes a business object, the default plan is copied to the business object record.

You can also manually create a maintenance plan on a business object. This has the same setup but does not include the ‘Recall’ option.

Rental service coordinator Rental service coordinator Executes rental service coordinator tasks Start Start Maintenance plan type? Maintenance plan type? Fill in applicable fields (General tab) Fill in applicable fields (General tab) On the General tab of a maintenance plan, complete the following fields:Creation method: Defines when to create a work order. Options include:Next maintenance: Requires a work order template ID.Advance next maintenance: Requires a work order template ID and advance margin.Note: Not all options apply to both time-based and consumption-based plans. Recall plans default to Never unless a template ID is added.Other fields include:Warn when due: Displays a warning when a work order is due.Main task: Marks the work order as completed when this task is finished. If blank, all tasks must be completed.External task: Marks the maintenance plan as completed when this task is finished on any line. Procedure 1. Go to Business objects > Setup > Service and maintenance > Default maintenance plans. 2. Click New. 3. In the Maintenance plan code field, type a value. 4. In the Description field, type a value. 5. In the Creation method field, select an option. 6. Sub-task: Enter a value for Advance margin. 7. In the Work order template ID field, enter or select a value. 8. In the Main task field, enter or select a value. 9. In the External task field, enter or select a value. 10. Select Yes or No in the Warn when due field. 11. Click Save. Create consumption based maintenance plan Create consumption based maintenance plan Create a consumption-based plan to trigger maintenance based on usage, such as every 10,000 miles.Set the recurrence pattern and reset strategy:When due: Schedule maintenance at fixed intervals.On completion: Schedule maintenance after each task is completed.Other key fields:Recurrence: Meter value for triggering a work orderUnit: Unit of measure (e.g., hr)Except every: Values to skip work order creation (e.g., 20,000, 40,000) Procedure 1. Go to Business objects > Setup > Service and maintenance > Default maintenance plans. 2. Click New. 3. In the Maintenance plan code field, type a value. 4. In the Description field, type a value. 5. In the Maintenance plan type field, select an option. 6. In the Creation method field, select an option. 7. In the Work order template ID field, enter or select a value. 8. In the Main task field, enter or select a value. 9. In the External task field, enter or select a value. 10. Expand the Consumption based section. 11. In the Recurrence field, enter a number. 12. In the Unit field, enter or select a value. 13. In the Reset field, select an option. 14. In the Except every field, enter a value. (Optional) Create time based maintenance plan Create time based maintenance plan Create a recurring maintenance plan based on time, such as every two months. Define a recurrence time pattern and a reset strategy to calculate the next maintenance date. The following options define how the next maintenance date is calculated: If set to When due: The date follows the recurrence pattern, regardless of when maintenance is performed. If set to On completion: The date is based on the completion of the previous work order. Use this when maintenance is delayed and future intervals should shift accordingly. Procedure 1. Go to Business objects > Setup > Service and maintenance > Default maintenance plans. 2. Click New. 3. In the Maintenance plan code field, type a value. 4. In the Description field, type a value. 5. Sub-task: Define general settings. 6. In the Creation method field, select an option. 7. Select Yes in the Warn when due field. 8. In the Advance margin field, enter a number. Note: This field is only applicable if the creation method is Ádvance next maintenance. 9. In the Internal note field, type a value. 10. In the Work order template ID field, enter or select a value. 11. In the Main task field, enter or select a value. Note: This field is only applicable if the creation method is Next maintenance or Advance next maintenance. 12. In the External task field, enter or select a value. 13. Sub-task: Define time-based settings. 14. Expand the Time based section. 15. Click Enter recurrence. 16. Define the recurrence as desired and click OK. 17. In the Reset field, select an option. 18. Close the page. 19. Go to Default dashboard. Attach default maintenance plan to product details Attach default maintenance plan to product details You can add one or more default maintenance plans to product details. Any business object created from this product automatically inherits the maintenance plan. These plans are visible on the business object record. Procedure 1. Go to Product information management > Products > All products and product masters. 2. In the list find and select the desired product. 3. Expand the Service and maintenance section. 4. Click Add. 5. In the list, mark the selected row. 6. In the Maintenance plan code field, enter or select a value. 7. Click Save. Use default plan as template to manually add to business object record Use default plan as template to manually add to business object record You can define a maintenance plan at the business object level. Select a default maintenance plan to act as a template for the business object's maintenance plan. You can choose from existing default plans or those defined in the product from which the rental type originates. Procedure 1. Go to Business objects > Business objects (deprecated) > All business objects. 2. In the list, find and select the desired record. 3. Enter the selected business object. 4. On the Action Pane of the Business object record click Maintenance. 5. Click Maintenance plans. 6. Click New. Note: Or click Add maintenance plans. 7. In the Maintenance plan field, enter or select a value (A Default maintenance plan as a template) 8. Click Save. Set Business object meter to Yes Set Business object meter to Yes If a business object uses a consumption-based maintenance plan, you must track its consumption. To do this, create a meter on the business object: If the Create object meter field is set to Yes in the product details, a meter is created automatically for new business objects. For existing business objects, you must create the meter manually. This setup helps you monitor consumption and schedule maintenance at the right time. Procedure 1. Go to Product information management > Products > All products and product masters. Note: If you are adding a meter on the existing business object, go to steps 9-16. 2. In the list, find and select the desired product. 3. Enter the selected product. 4. Expand the Service and maintenance section. 5. Click Add. 6. In the list, select a desired maintenance plan. 7. Select Yes/No in the Create object meter field. Note: If set to Yes, a meter will be automatically created for a new business object. 8. Click Save. 9. Go to Business objects > Business objects > All business objects. 10. In the list, find and select the desired object. 11. Click Meters. 12. Click New. 13. In the Meter number field, type a value. 14. In the Description field, type a value. 15. In the Consumption group id field, enter or select a value. 16. Click Save. Link maintenance plan to product  or business object?  Link maintenance plan to product  or business object?  Add meter to  business object? Add meter to  business object? End End Create time and consumption based plan Create time and consumption based plan Create a maintenance plan that uses both time-based and consumption-based triggers. Use the setting Both time and consumption-based to align both cycles under one plan. Either trigger can initiate the same maintenance work order, and both intervals are updated together. Example scenarios: Consumption-based: 200 hours, Time-based: 14 days. If 210 hours are registered, a work order is created. After completion, both intervals are updated. If 14 days pass and trigger a new work order, both intervals are updated after completion. If due at 210 hours, only the consumption interval is updated. The time interval stays unchanged. If due at 14 days, only the time interval is updated. After completion, the consumption interval is updated. In the consumption-based section of the plan, you can set: Recurrence: Define the meter value that triggers a work order. Unit: Choose the unit of measure, such as hours. Expect every: Prevent work order creation at specified meter intervals, such as every 20,000 units. In the time-based section, define a time recurrence pattern, such as every two months. Set the reset strategy to recalculate the next maintenance date. You can configure how the next interval is calculated: When due: The next maintenance date is based on the recurrence pattern, regardless of when it is actually completed. On completion: The next date is calculated only after the work order is completed. Use this if maintenance can be delayed and future cycles should shift accordingly. Procedure 1. Go to Business objects > Setup > Service and maintenance > Default maintenance plans. 2. Click New. 3. In the Maintenance plan code field, type a value. 4. In the Description field, type a value. 5. In the Maintenance plan type field, select 'Time and consumption based'. 6. Expand the General section. 7. In the Work order template ID field, enter or select a value. 8. In the Main task field, enter or select a value. 9. Select Yes in the Warn when due field. Note: Skip the step if a warning is not required. 10. In the Reset field, select 'On completion'. 11. Click Enter recurrence. 12. In the PatternUnit field, select an option. 13. Select the time pattern. 14. Click OK. 15. In the Recurrence field, enter a number. 16. In the Unit field, enter or select a value. 17. Click Save. Fill in estimated maintenance fields Fill in estimated maintenance fields If the maintenance plan will be used for estimated consumption, fill in the following fields on the Consumption based tab: - Use for estimated maintenance - enable to use maintenance plan in estimated maintenance calculation - Estimated maintenance advance margin - number of days in advance the estimated maintenance can be triggered Procedure 1. Go to Business objects > Setup > Service and maintenance > Default maintenance plans. 2. In the list, find and select the desired record. 3. Expand the Consumption based section. 4. Click Edit. 5. Select Yes in the Use for estimated maintenance field. 6. In the Estimated maintenance advance margin field, enter a number. 7. Click Save. Use for estimated maintenance? Use for estimated maintenance? Consumption based  Time based Time and consumption based Product Business  Object Yes No Yes No

Activities

Name Responsible Description

Fill in applicable fields (General tab)

Rental service coordinator

On the General tab of a maintenance plan, complete the following fields:

  • Creation method: Defines when to create a work order. Options include:
  • Next maintenance: Requires a work order template ID.
  • Advance next maintenance: Requires a work order template ID and advance margin.

Note: Not all options apply to both time-based and consumption-based plans. Recall plans default to Never unless a template ID is added.

Other fields include:

  • Warn when due: Displays a warning when a work order is due.
  • Main task: Marks the work order as completed when this task is finished. If blank, all tasks must be completed.
  • External task: Marks the maintenance plan as completed when this task is finished on any line.

Create consumption based maintenance plan

Rental service coordinator

Create a consumption-based plan to trigger maintenance based on usage, such as every 10,000 miles.

Set the recurrence pattern and reset strategy:

  • When due: Schedule maintenance at fixed intervals.
  • On completion: Schedule maintenance after each task is completed.

Other key fields:

  • Recurrence: Meter value for triggering a work order
  • Unit: Unit of measure (e.g., hr)
  • Except every: Values to skip work order creation (e.g., 20,000, 40,000)

Create time based maintenance plan

Rental service coordinator

Create a recurring maintenance plan based on time, such as every two months.

Define a recurrence time pattern and a reset strategy to calculate the next maintenance date.

The following options define how the next maintenance date is calculated:

  • If set to When due: The date follows the recurrence pattern, regardless of when maintenance is performed.
  • If set to On completion: The date is based on the completion of the previous work order. Use this when maintenance is delayed and future intervals should shift accordingly.

Attach default maintenance plan to product details

Rental service coordinator

You can add one or more default maintenance plans to product details. Any business object created from this product automatically inherits the maintenance plan.

These plans are visible on the business object record.

Use default plan as template to manually add business object record

Rental service coordinator

You can define a maintenance plan at the business object level.

Select a default maintenance plan to act as a template for the business object's maintenance plan. You can choose from existing default plans or those defined in the product from which the rental type originates.

Set up Business object meter

Rental service coordinator

If a business object uses a consumption-based maintenance plan, you must track its consumption.

To do this, create a meter on the business object:

  • If the Create object meter field is set to Yes in the product details, a meter is created automatically for new business objects.
  • For existing business objects, you must create the meter manually.

This setup helps you monitor consumption and schedule maintenance at the right time.

Create time and consumption based plan

Rental service coordinator

Create a maintenance plan that uses both time-based and consumption-based triggers. Use the setting Both time and consumption-based to align both cycles under one plan. Either trigger can initiate the same maintenance work order, and both intervals are updated together.

Example scenarios:

  • Consumption-based: 200 hours, Time-based: 14 days. If 210 hours are registered, a work order is created. After completion, both intervals are updated.
  • If 14 days pass and trigger a new work order, both intervals are updated after completion.
  • If due at 210 hours, only the consumption interval is updated. The time interval stays unchanged.
  • If due at 14 days, only the time interval is updated. After completion, the consumption interval is updated.

In the consumption-based section of the plan, you can set:

  • Recurrence: Define the meter value that triggers a work order.
  • Unit: Choose the unit of measure, such as hours.
  • Expect every: Prevent work order creation at specified meter intervals, such as every 20,000 units.

In the time-based section, define a time recurrence pattern, such as every two months. Set the reset strategy to recalculate the next maintenance date.

You can configure how the next interval is calculated:

  • When due: The next maintenance date is based on the recurrence pattern, regardless of when it is actually completed.
  • On completion: The next date is calculated only after the work order is completed. Use this if maintenance can be delayed and future cycles should shift accordingly.

Fill in estimated maintenance fields

Rental service coordinator

If the maintenance plan will be used for estimated consumption, fill in the following fields on the Consumption based tab:

- Use for estimated maintenance - enable to use maintenance plan in estimated maintenance calculation

- Estimated maintenance advance margin - number of days in advance the estimated maintenance can be triggered

Activities

Name Responsible Description

Fill in applicable fields (General tab)

Rental service coordinator

On the General tab of a maintenance plan, complete the following fields:

  • Creation method: Defines when to create a work order. Options include:
  • Next maintenance: Requires a work order template ID.
  • Advance next maintenance: Requires a work order template ID and advance margin.

Note: Not all options apply to both time-based and consumption-based plans. Recall plans default to Never unless a template ID is added.

Other fields include:

  • Warn when due: Displays a warning when a work order is due.
  • Main task: Marks the work order as completed when this task is finished. If blank, all tasks must be completed.
  • External task: Marks the maintenance plan as completed when this task is finished on any line.

Create consumption based maintenance plan

Rental service coordinator

Create a consumption-based plan to trigger maintenance based on usage, such as every 10,000 miles.

Set the recurrence pattern and reset strategy:

  • When due: Schedule maintenance at fixed intervals.
  • On completion: Schedule maintenance after each task is completed.

Other key fields:

  • Recurrence: Meter value for triggering a work order
  • Unit: Unit of measure (e.g., hr)
  • Except every: Values to skip work order creation (e.g., 20,000, 40,000)

Create time based maintenance plan

Rental service coordinator

Create a recurring maintenance plan based on time, such as every two months.

Define a recurrence time pattern and a reset strategy to calculate the next maintenance date.

The following options define how the next maintenance date is calculated:

  • If set to When due: The date follows the recurrence pattern, regardless of when maintenance is performed.
  • If set to On completion: The date is based on the completion of the previous work order. Use this when maintenance is delayed and future intervals should shift accordingly.

Attach default maintenance plan to product details

Rental service coordinator

You can add one or more default maintenance plans to product details. Any business object created from this product automatically inherits the maintenance plan.

These plans are visible on the business object record.

Use default plan as template to manually add business object record

Rental service coordinator

You can define a maintenance plan at the business object level.

Select a default maintenance plan to act as a template for the business object's maintenance plan. You can choose from existing default plans or those defined in the product from which the rental type originates.

Set up Business object meter

Rental service coordinator

If a business object uses a consumption-based maintenance plan, you must track its consumption.

To do this, create a meter on the business object:

  • If the Create object meter field is set to Yes in the product details, a meter is created automatically for new business objects.
  • For existing business objects, you must create the meter manually.

This setup helps you monitor consumption and schedule maintenance at the right time.

Create time and consumption based plan

Rental service coordinator

Create a maintenance plan that uses both time-based and consumption-based triggers. Use the setting Both time and consumption-based to align both cycles under one plan. Either trigger can initiate the same maintenance work order, and both intervals are updated together.

Example scenarios:

  • Consumption-based: 200 hours, Time-based: 14 days. If 210 hours are registered, a work order is created. After completion, both intervals are updated.
  • If 14 days pass and trigger a new work order, both intervals are updated after completion.
  • If due at 210 hours, only the consumption interval is updated. The time interval stays unchanged.
  • If due at 14 days, only the time interval is updated. After completion, the consumption interval is updated.

In the consumption-based section of the plan, you can set:

  • Recurrence: Define the meter value that triggers a work order.
  • Unit: Choose the unit of measure, such as hours.
  • Expect every: Prevent work order creation at specified meter intervals, such as every 20,000 units.

In the time-based section, define a time recurrence pattern, such as every two months. Set the reset strategy to recalculate the next maintenance date.

You can configure how the next interval is calculated:

  • When due: The next maintenance date is based on the recurrence pattern, regardless of when it is actually completed.
  • On completion: The next date is calculated only after the work order is completed. Use this if maintenance can be delayed and future cycles should shift accordingly.

Fill in estimated maintenance fields

Rental service coordinator

If the maintenance plan will be used for estimated consumption, fill in the following fields on the Consumption based tab:

- Use for estimated maintenance - enable to use maintenance plan in estimated maintenance calculation

- Estimated maintenance advance margin - number of days in advance the estimated maintenance can be triggered

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