| Flow | Description |
|---|---|
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Add additional lines |
You can change a rental order if you need to add extra lines. You can add rental items, sales items, or services to the rental order. For rentals, you can add:
You must use rental orders with the line type Rental. For sales, you can add:
You must use rental orders with the line type Sales/Purchase. This applies, for example, when you sell used equipment, consumables, or charge for services such as transport or damage fees. Rental orders can contain rental items, sales items, services, or a combination. Note: An on-rent date, expected off-rent date, and invoice profile are required. For sales and service items, this information does not affect pricing or invoicing. This process explains how to add additional lines to the rental order. |
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Advanced rental invoicing management |
Use the advanced rental invoicing management page in Rental Management to manage rental invoice runs with different invoice profiles. For example, monthly, daily, or hourly. This page gives you a centralized overview of all rental invoice runs that have a setup. You can monitor the invoicing process, check results, and resolve issues efficiently. |
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Amend sub rental orders |
You can amend a sub rental order during its lifecycle. Available amendments include:
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Apply charges |
You can amend a rental order to apply charges when needed. You can apply charges in three ways:
Manual price components are used to round prices or apply corrections to specific amounts. This flow explains how to apply charges to a rental order. |
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Apply rental stop |
You can change a rental order if you need to apply a rental stop to the rental items on the order lines. The rental stop calendar ensures that the selected rental invoice periods are processed without charging any amount. This process explains how to apply a rental stop. |
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Apply rental stop to sub rental order |
You can apply the rental stop calendar to selected rental periods. This ensures invoicing continues without charging for those periods. Options include:
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Assign work order template |
Work orders are an integral part of the out and inbound processes of rental orders. It is then essential that work orders are always linked to rental order header or line. Linking the work order templates can be done by manually assigning the work order template or having a default template be assigned. The following workflow describes how to assign a work order template to a rental order and its lines and where to populate the default values. |
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Assign work order template |
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Bulk business object disposal |
This process explains how to dispose of bulk business objects. The disposal process for bulk objects differs from that of serialized objects. Bulk business objects are not linked to a specific fixed asset. Instead, they are linked to child fixed assets when used on a rental order. |
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Business object availability |
Use the Business object availability page in Rental Management to check which business objects are available for assignment. The page shows each object with its serial number and rental type. To add or remove filters, you can:
Status icons in the grid view show the availability of the filtered business objects. From this page, you can also create rental orders, rental quotations, or work orders for assignable business objects. You can go to related pages. For example, you can view maintenance plans and history, planned resources, or rental transactions for the selected business object. |
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Business object off-renting |
Before you convert a fixed asset to inventory and scrap or sell it, you must off-rent the linked business object if it is still on rent. You can change the off-rent date and post a return note, or wait until the rental period ends. You can also enter the last on-rent date manually on the Business object page. |
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Business object selling |
This process explains how to sell a business object manually or automatically. In both cases, the fixed asset is sold. To sell a business object manually:
To sell a business object automatically:
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|
Business object write down |
If a business object has no value and you must remove it from inventory, use the standard Inventory adjustment journal. This journal posts the profit or loss using the appropriate general ledger posting profile. |
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Change rental dates |
You can change a rental order if the rental dates are incorrect. You can change the rental dates in two ways:
This process explains how to change rental dates. |
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Change rental prices |
You can change a rental order if the rental prices are incorrect. You can change the prices in the following ways:
This process explains how to change rental prices. |
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Convert project rental quotation |
The customer can accept or reject the project rental quotation. To record the customer’s response, mark the quotation as Confirmed, Lost, or Canceled. This flow explains how to mark the project rental quotation with one of these statuses. After you confirm, lose, or cancel the quotation, you can no longer change it. |
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Create a value add work order |
Use a value add work order in Rental Management to add value to a business object or fixed asset. The costs are captured in a work order and posted to an acquisition adjustment journal. To process a value add work order:
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Create a value add work order through a project |
Use this flow to create a value add work order and link it to a specific project. You can do this manually if the project already exists. Make sure the project group is set to 'maintenance'. |
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Create and maintain project |
Fixed-price projects must be linked to a project contract. This contract defines the terms agreed upon with one or more funding sources. A funding source is usually one customer but can include several customers, grants, or self-funded departments. |
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Create and maintain released product (old or duplicate version) |
You must release items before you can use them on rental or sub-rental orders. You can release a product to one or several companies at once. Each company can then add its own specific data to the released product. This flow explains how to release a product and add additional data after release. |
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Create and maintain tasks |
Create and manage tasks for work order lines. You can use tasks to build work order templates or add them to existing work orders. All linked setups transfer to the work order line. This includes the status group, item requirements, and the work order checklist. You must link each task to a status group. This setup is mandatory. Link each task to a task type:
Once you create a work order with the correct setup, the tasks appear on the relevant graphical plan board for resource planning. Use the transport plan board to plan delivery and load tasks. Use the service plan board to plan service tasks, such as maintenance and repair. You can also plan transport tasks on this board. |
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Create and maintain work order templates |
You can generate work orders based on a predefined work order template. The template specifies the tasks that appear as work order lines. A work order template contains one or more tasks that you can sequence. Use the Up and Down icons to arrange the task order. You can then schedule these tasks on the work order lines or on the service or transport plan board. You set the synchronization mode for each task line. This mode determines the requested start and end date and time on the work order lines. To use a work order template for creating work orders, you must activate the template. You cannot use inactive templates to generate work orders. |
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Create and send project rental quotation |
You can add rental, service, or sales items to a project rental quotation. On-rent and expected off-rent dates are required. These dates do not affect pricing or invoicing for sales or service items. The quotation links to a project. If converted, rental order revenues transfer to the project. You can create a quotation from these pages:
This flow explains how to create, revise, cancel, lose, or win a quotation, and how to transfer it to a rental order. You can include details for rental items and services. Quotations can be created for customers and prospects. Project quotations differ from sales quotations. In project quotations, link the project, define planned work in a work breakdown structure (WBS), and estimate costs. After confirming the quotation, you can transfer planned costs to the project to define the budget. Using WBS, you can:
You can track quotation status: cancel, lose, confirm, or transfer to project. At least one rental agreement must exist. This agreement defines rental prices, items, and services for the quotation. An invoice profile is required for pricing and invoicing rental items. It is not used for sales or service items. |
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Create and send rental order |
Use a rental order to rent rental items or services, or to sell sales or service items to a customer. You can create a rental order as a stand-alone order or link it to a project. If you link it to a project, invoicing takes place from the project, not the rental order. You can create the rental order from these pages:
For serialized rental items, you must assign a business object before delivery. This is not required for bulk or service items. You must use line type Rental to rent items. Use line type Sales/Purchase to sell equipment or charge additional services such as transport or apply a damage fee for damaged rental equipment. A rental order can include rental items, sales items, services, or any combination of these. A default rental agreement must exist before you can create a rental order. |
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Create and send sub rental orders |
You can create a sub rental order in these ways:
This flow describes how to create a stand-alone sub rental order. The rental type determines whether the item is serialized or bulk. For serialized items, you must create the serial number on the sub rental line before receiving the equipment. Note:
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|
Create default maintenance plan |
You can maintain a business object by creating a default maintenance plan. There are three types of maintenance plans:
Default maintenance plans act as templates. When you create a new business object, it inherits the linked default maintenance plan setup. These default plans are linked to the product level. When a product becomes a business object, the default plan is copied to the business object record. You can also manually create a maintenance plan on a business object. This has the same setup but does not include the ‘Recall’ option. |
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Create Fixed price project |
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Create rental type |
You can create a rental type as part of a product. Each product can have its own rental type. For example, the product 'Air Pro Plus' has rental type 'Air Pro Plus'. You can also link one rental type to several products. This applies when there is no distinction within a product category. For example, a customer rents a 'medium' car type and receives a Fiat500L or a similar vehicle. You can assign a rental type group to a rental type. The rental type group defines prices in rental agreements. For example, the 'Air Mattress' rental type group sets the same rental price for all its products, such as 'Air Pro Plus' and 'Optima Mattress'. Rental types include a rental posting policy. This policy defines the steps in the rental process. You apply the policy to rental transactions and tailor it per item or product. For example, one item may need warehouse picking, while another does not. The policy also separates processes for sales and purchases. |
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Create rental type group |
You can create and maintain a rental type group. Use a rental type group in rental agreements to set rental prices, transport costs, and price tiers. The setup applies to all linked rental types. |
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Create sub rental or purchase order |
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Create, send & amend purchase orders |
You can create, send, and amend a purchase order. You can create a purchase order from:
This flow explains how to create a stand-alone purchase order from the All purchase orders page. |
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Create, send and amend purchase orders |
You can create, send, and amend a purchase order. You can create a purchase order from:
This flow explains how to create a stand-alone purchase order from the All purchase orders page. |
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Creation of Sub rental order from Rental order |
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Depreciate proposal of a fixed asset |
To depreciate a fixed asset, you can use a proposal or depreciation by line. This process uses the proposal method. Depending on the scenario, run either a straight-line service depreciation or an accelerated depreciation if the asset is consumed quickly and then scrapped. |
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Depreciation dates |
The Depreciate was last run field is standard. You can enter it manually or it fills in automatically after depreciation runs. The Depreciate until field on the Fixed asset page relates to the business object. Both fields must match to scrap the fixed asset or convert the rental object to inventory. Finance specialists use this field to validate the fixed asset. It helps confirm whether the business object is still on rent. You must manually update the last on-rent date. This ensures proper validation before the object is converted or written down. |
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Dispose a fixed asset |
You can dispose of a fixed asset by using one of two journal types: Disposal - sales and Disposal - scrap. Use Disposal - sales to post a disposal amount for the asset. Use Disposal - scrap to remove the asset from the legal entity's books without a value. This process explains how to perform both types and outlines the differences between them. |
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Dispose of a business object and fixed asset |
You can sell or scrap a business object. This differs from a fixed asset. Use the Fixed asset to inventory journal to unlink the business object and sell the asset. This journal also converts the business object into inventory. You can trigger this process using a sales order in Rental Management. However, you must post the journal manually. After selling the business object, it receives the external category. Make sure the financial and physical owners are the same. If the object is cross rented across legal entities, you must align ownership before disposal. Also, manually update the status and last on-rent date of the business object after disposing. |
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Exchange Rental order amendment |
You can change a rental order if you need to exchange rental items. There are two types of exchanges:
This process explains how to make an exchange. |
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Execute rental process (new draft version) |
Use the Execute rental process flow after you initialize the project. This phase covers the execution of project-related activities. You can procure products and services and track every cost and revenue against the project contract and customer budget. In this phase, you can:
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Execute service and maintenance process |
All work orders are linked to projects. This flow explains how to execute service and maintenance work orders. See the “Service and Maintenance” business process and related sub-processes for details. You can access the process hierarchy directly or through the flow. |
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Execute work order tasks (F&O) |
Once a new work order is created there are several elements of a work order that should or could be edited. If not previously setup through the work order template, the requested start and end date/time must be entered on the work order. This is to ensure the work order will appear on the graphical plan board for planning to resources.
During the process of previously creating tasks to be used on this work order line, a Status group should have been setup. A status group is where setup can be done to allow/disallow certain registrations (and journals) depending on the current status/stage of the work order or disallow registrations completely. The should have been a previous setup of a status group in the task (the task that is now used on the work order line). This setup can allow/disallow certain registrations and journals, depending on the current status/stage of the work order or disallow registrations completely.
If item requirements are added to the task, to view these items on the work order, the work order parameter ''Auto create maintenance item requirement'' must be enabled. |
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Execute work order tasks (F&SCM) |
After creating a new work order, you can update several elements. If the start and end dates are not set in the template, enter them on the work order. This ensures the work order appears on the graphical plan board for resource planning. You can do the following:
Set up a status group in the task to allow or restrict registrations and journals based on the work order's status.
If item requirements are used, enable the work order parameter ‘Auto create maintenance item requirement’ to view these on the work order. |
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Execute work order tasks (Mobile App) |
Use the DynaRent Mobile app to start, do, and finish scheduled service and maintenance tasks. This flow shows required activities to work on service and maintenance task using the DynaRent Mobile app. You can process all activities or skip one that nor required for specific task as desired for your situation. |
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Execute work order tasks (Mobile App) 1 |
Use the Rental Management Mobile app to start, execute, and finish scheduled service and maintenance tasks. This flow outlines the required activities. You can skip steps that are not needed for your task. |
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Execute work order tasks (Old Mobile App) |
Use the mobile app to start, perform, and finish scheduled service and maintenance tasks. This flow outlines the required activities to process these tasks. You can complete all activities or skip those not relevant to the task, depending on your situation. |
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Find and plan work order on Service Plan Board |
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Fixed-price project execution |
This workflows describes how you can register and post project expenses to a project. The Project expense functionality can be used to register expenses made by workers while working a project. |
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Forecast project |
A project can be forecasted in two ways, these are either with or without a Work breakdown structure. The Work breakdown structure is used to estimate the costs, revenue and allocate resources to a project. If the no WBS is used, then the user must manually add the forecasted lines to a project. This flow describes both options. |
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Full credit |
Apply this amendment to credit the full invoice amount. You can also credit partially or re-invoice. You cannot combine this with other amendment types. |
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Generate invoice proposal |
A project invoice proposal is a preliminary invoice where all chargeable project transactions such as hour, item, fee, expense, sales order and item requirement transactions can be selected. |
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Insurance amendments |
You can credit only the gross insurance amount, either fully or partially. The net value cannot be credited. |
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Intercompany hour transaction (Placeholder) |
If a worker from another legal entity executes a work order, a timesheet is created instead of using the hour journal. For example, if a DEMF worker completes a work order created in USMF, a timesheet is created in DEMF after the hours are posted. After the worker posts hours using the Field Service app and the entry is processed on the Work order line transactions page, the system creates a timesheet in the worker’s legal entity. Required setup:
Note: For more details, see the Microsoft Learn documentation on intercompany project timesheets. |
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Intercompany item transaction (Placeholder) |
If a worker from another legal entity uses an item, the system triggers an intercompany transaction. For example, a DEMF worker uses a spare part while executing a USMF work order. The Field Service app records the transaction. The system then creates a purchase order in USMF and a sales order in DEMF. It also creates an item journal in the project. Required setup:
Process:
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Invoice business object service agreement |
You can invoice a business object service agreement from a project. Assign an existing project or create a new one and link it to the service agreement. Project invoicing is based on fee transactions created for subscriptions. This flow explains how to invoice business object service agreements from the project. |
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Invoice Fixed price project |
For fixed-price projects, you base invoices on billing schedules. Use billing schedules for on-account invoicing and work in either project-level or contract-level mode. Use this method to manage WIP and estimate revenue and project completion. Treat pre-estimation invoiced amounts as 'unearned revenue'. The estimation determines earned revenue, which posts during the estimate, not during invoicing. |
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Invoice purchase orders |
Posting a purchase order invoice updates the open vendor balance unless the vendor is already fully paid. It also updates inventory financial values and posts the transactions to the general ledger. The purchase order process is complete when the purchase order lines are invoiced and the invoice journal is posted. Note: You must set up workflows in advance to use them in this process. |
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Journal registrations on work order |
During the process of previously creating tasks to be used on this work order line, a Status group should have been setup. A status group is where setup can be done to allow/disallow certain registrations (and journals) depending on the current status/stage of the work order or disallow registrations completely. |
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Journal registrations on work order |
You can control which journals or registrations are allowed on a work order by assigning a status group during task setup. This group defines valid entries depending on the current status or stage of the work order. |
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Manage business object depot |
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Manage business object service agreement |
You can use a business object service agreement to provide services to a customer. For example, yearly maintenance of an item. This feature includes:
You can create a business object service agreement for these business object categories: External, Rental, or All business objects. You can also base the agreement on these relation types: All prospects, Group of prospects, or Prospect. Specify a validity period for the agreement. A service agreement created for a specific prospect must be linked to a project. This flow explains how to create and manage business object service agreements. |
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Manage business object service agreement details |
You can define the details of a business object service agreement. Specify the agreement relation level as one of the following:
You can include or exclude maintenance plans based on available maintenance plan codes. You can set pricing at the following levels:
In the pricing section, define the price group, line property (for example, chargeable or non-chargeable), and the active time for the price code. You can also specify subscription details, including the subscription group, fee category, and base price. This flow explains how to manage business object service agreement details. |
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Manage cabins preparations |
Manage equipment preparation work orders, such as cabin setups. |
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Manage prospects |
Prospects are qualified leads. They are interested and are working toward a decision. You have spoken to them and understand their needs. They are open to continued discussion. They fit the buyer profile, and your offer meets their needs. Some prospects need more time or internal approvals. This can make the prospect stage the longest part of the sales cycle. |
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Manual credit |
Create a credit for a monetary amount equal to the total invoice amount. |
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Manual price components amendments |
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Miscellaneous charges amendments |
You can credit miscellaneous charges that were added to the order. Two levels of charges can be amended:
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Multi-order amendments |
The Multi-Order Amendment (MOA) functionality enables rental businesses to efficiently update rental order line details across multiple orders simultaneously. By applying bulk amendments, users can adjust line elements such as rental pricing, consumption pricing, rental dates, effectivity dates, invoice profiles etc. Pricing updates can be set based on predefined parameters such as percentage-based increases or fixed amounts. The MOA update can also be utilized only for consumption order line updates. |
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Order fulfillment |
You can use order fulfillment to assign a business object to a rental order on the Service plan board. The Service plan board shows:
Note: You must first set up the business object as a resource before you can use it on the Service plan board. |
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Plan delivery of rental order (old) |
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Plan delivery of rental order through delivery journal (Transportation app) |
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Plan resources and locations |
Assign operation resources to perform tasks in a work order. A worker performs an activity alone or by using a tool or machine. You can link the worker to a resource. A capability defines what a resource can do. Assign resources manually to a task. The scheduling engine suggests resources based on capability. Remove the capability filter in the Assign resource page to select any resource. |
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Plan resources on Transport Plan Board for transport planning |
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Plan work order on Service Plan Board |
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Plan work order on Service Plan Board |
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Plan work order on Transport Plan Board |
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Planning and execute work orders |
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Post project invoice proposal |
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Price amendments |
You can amend the daily rental price for items. When you lower the price, the difference between the original and new price is credited for all chargeable days. This results in a lower total amount for the rental invoice. |
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Project credit - Full credit |
Apply this amendment to credit the full invoice amount. You can also credit partially or re-invoice. You cannot combine this with other amendment types. |
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Project credit - Insurance amendments |
You can credit only the gross insurance amount, either fully or partially. The net value cannot be credited. |
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Project credit - Manual credit |
Create a credit for a monetary amount equal to the total invoice amount. |
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Project credit - Price amendments |
You can amend the daily rental price for items. When you lower the price, the difference between the original and new price is credited for all chargeable days. This results in a lower total amount for the rental invoice. |
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Project credit - Rate code amendments |
You can amend the rate code. For example, change the price from '$10 per day' to '$10 per week'. This change results in a discounted rate that is credited to the customer. |
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Purchase orders |
If changes to a sub rental order are required, you can amend it at various stages. You can:
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Rate code amendments |
You can amend the rate code. For example, change the price from '$10 per day' to '$10 per week'. This change results in a discounted rate that is credited to the customer. |
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Receive purchase orders |
This flow shows how you can register and receive an item or a service on a purchase order. |
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Receive sub rental orders |
This flow describes how you can receive a business object or service on a sub rental order. |
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Receive transfer orders |
You can receive a transfer order by using the arrival overview. Cross-company rental return Rental Management supports receiving rental equipment transferred between warehouses in different legal entities. Based on the setup, the physical owner of the serialized business object is updated upon receiving. This can be achieved in D365 F&SCM by using return transfer order receive, or in Logistics Scanning by using rental return or mass return. Prerequisites:
When you create the rental transfer order, select the From warehouse in one legal entity and the To warehouse in another. The serialized business object can be received via:
After the return is complete, the physical owner updates automatically to match the To warehouse legal entity. |
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Reconcile project WIP |
This flow explains how to control the periodic recognition of project revenue and costs. |
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Register additional expenses (F&SCM) |
On a project that is linked to a rental order or work order to the following project transactions can be registered and posted:
Make sure that when registering the journal and item requirements a cost and sales price is assigned to the transaction. |
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Register additional expenses (Mobile App) |
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Register object-related information |
You can register object-related information for a task. You can:
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Register object-related information |
You can register information about an object that is part of a task. You can:
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Register object-related information 3 |
You can register information about an object that is part of a task. You can:
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Register task-related information |
You can register task-related information for a task. You can:
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Register task-related information |
You can register information related to a task. You can:
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Register task-related information 3 |
You can register information related to a task. You can:
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Register time spent on task |
Use the task time tickers to register:
If travel is needed, you can also register the mileage. Before signing off the task, review the recorded time lines on the Time overview page. |
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Register time spent on task |
Use the task time tickers to record the:
If you must travel for a task, you can also register the mileage. Before you sign off a task, review the recorded time lines in the 'Time overview'. |
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Register time spent on task 3 |
Use the task time tickers to register:
If travel is needed, you can also register the mileage. Before signing off the task, review the recorded time lines on the Time overview page. |
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Rental project credit wizard |
Use the project credit wizard to credit rental and sales lines. It supports these amendment types:
You can only use this if the rental project setup has Transfer rental order to project set to No. Full credit does not support non-rental items or on-account transactions. Invoicing must be based on rental order lines. Project invoices do not support invoice notes in credit scenarios. |
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Rental stop amendments |
You can apply a rental stop to a previously invoiced period. The stopped days are credited and posted using the daily price. |
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Revise project rental quotation |
You can revise a project rental quotation. Reasons include customer changes or corrections to the existing quotation. This process explains how to revise a project rental quotation. |
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Ship rental order with transport planning through Delivery journal (Transportation app) |
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Ship rental order with transport planning through work order |
Business objects that are linked to a rental order line can be shipped by making use of Work orders. In the work order you can create tasks related to shipping. These tasks can vary from picking, transport and return. When the transport task is carried the packing slip for the rental lines can either be manually or automatically posted depending on the configured set up and requirements. The flow below describes the process. |
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Ship transfer orders |
You can ship business objects between warehouses by using a rental transfer order. After the rental transfer order has fully been processed the rental on hand inventory will be deducted from the "From" warehouse to the "To" warehouse. |
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Transfer project rental quotation to rental order |
When the quotation is confirmed, transfer it to a project and use a wizard to create a rental order. You can perform the following actions during the wizard:
The wizard auto-fills the project ID if the quotation was created from a project or if a project number was added during creation. If several quotations are linked to the same project ID, the wizard adds their lines to the same rental order. If used, the project breakdown structure is transferred automatically with the quotation. |
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View object-related information |
You can view the detailed information of the objects that are related to your scheduled tasks. |
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View object-related information |
You can view detailed information about the objects linked to your scheduled tasks. |
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View object-related information 3 |
You can view detailed information about the objects linked to your scheduled tasks. |
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View task-related information |
You can view task-related information from the Task details page. |
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View task-related information |
You can view task-related information from the Task details page. |
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View task-related information 3 |
You can view task-related information from the Task details page. |