Manage business object service agreement

Confirm the business object service agreement after receiving the customer's response.

This activates the business object service agreement.

Create a business object service agreement to define a customer service contract.

You can create agreements based on these business object categories:

• External
• Rental
• All business objects

You can choose from these relation types:

• All prospects
• Group of prospects
• Prospect

Specify a validity period for each agreement.

Link the agreement to a project if it is created for a specific prospect.

This activity focuses on agreements for a specific customer and a business object of type External.

You can define the details of a business object service agreement.

Specify the agreement relation level as one of the following:

• All
• Item group
• Item
• Business object

You can include or exclude maintenance plans based on available maintenance plan codes.

You can set pricing at the following levels:

• All
• Task group
• Task

In the pricing section, define the price group, line property (for example, chargeable or non-chargeable), and the active time for the price code.

You can also specify subscription details, including the subscription group, fee category, and base price.

This flow explains how to manage business object service agreement details.

You can send a business object service agreement to the customer for approval.

Open the Business object service agreement details page to maintain information about maintenance plans, pricing, and subscriptions.

You can update agreement details and track maintenance plans from this page.