Service solutions

You can use a business object service agreement to provide services to a customer. For example, yearly maintenance of an item.

This feature includes:

• Service agreements
• Service level agreements
• Subscriptions
• Integration with work orders and projects
• Subscription invoicing
• Cost control

You can create a business object service agreement for these business object categories: External, Rental, or All business objects.

You can also base the agreement on these relation types: All prospects, Group of prospects, or Prospect.

Specify a validity period for the agreement.

A service agreement created for a specific prospect must be linked to a project.

This flow explains how to create and manage business object service agreements.

Create subscription fees for service subscriptions linked to business object agreements.

You can generate fee transactions for one or more subscriptions at once. These transactions are used for invoicing.

To view the transactions, go to: Work order project planning > All service subscriptions > Analyze > Transactions > Fee transactions.

You can invoice a business object service agreement from a project.

Assign an existing project or create a new one and link it to the service agreement.

Project invoicing is based on fee transactions created for subscriptions.

This flow explains how to invoice business object service agreements from the project.