You can send a business object service agreement to the customer for approval.

Standard procedure

1.	Go to Work order project planning > Business object service agreements > All business object service agreements.
2.	In the list, find and select the desired business object service agreement.
3.	Click Change status to open the drop dialog.
4.	In the New status field, select 'Sent'.
5.	In the Text field, type a value.
6.	If required select Yes in the Print field.
7.	Click OK.