When you deliver or pick up items at a customer site, you can also pick up previously delivered items. Even if the pickup was not scheduled in advance, you can pick up these items. For example, if the customer requests it. To initiate an unscheduled pickup, use a pickup request.

You can add items to a pickup request in several ways:

• Scan a barcode with an external connected barcode scanner.
• Manually enter barcode.
• Scan barcode with current device.
• Add pickup request item.

When you have registered all items for the unscheduled pickup, send the pickup request to D365 F&SCM. As a result, a Return journal is created in Rental order management. Also, a pickup transport task is created and assigned to you. To pick up the items of the pickup request, do the pickup transport task in the usual way in the Rental Mobile Operations - Transportation app.

Standard procedure

1.	Open to the Rental Mobile Operations - Transportation app.
2.	On the home page, on the site map, tap Pickup Requests.
	Note: On a Windows device or browser, in the navigation pane, tap Pickup Requests.
3.	Tap the floating action button > New.
	Note: On a Windows device or browser, on the taskbar, click New.
4.	Subtask: Scan a barcode with an external barcode scanner.
4.1	Scan de barcode with the external barcode scanner.
4.2	On the New Pickup Request Item page, review the scanned item information and, if desired, make changes.
4.3	Tap Save and tap Go Back [<].
5.	Subtask: Manually enter barcode.
5.1	In the Barcode Text field, enter the barcode.
5.2	On the on-screen keyboard, tap the Enter key (check mark).
	Note: On a Windows device or browser, press Enter.
5.3	On the New Pickup Request Item page, review the item information and, if desired, make changes.
5.4	Tap Save and tap Go Back [<].
6.	Subtask: Scan barcode with the current device.
6.1	Tap the floating action button > Scan Item.
	Note: On a Windows device or browser, on the taskbar, click Scan Item.
7.	Point you mobile device camera at the barcode.
	Note: When a barcode is scanned, a green line is shown on your camera. Automatically, the New Pickup Request Item page is opened.
8.	On the New Pickup Request Item page, review the scanned item information and, if desired, make changes.
8.1	Tap Save and tap Go Back [<].
9.	Subtask: Manually add pickup request item.
9.1	In the grid, on the header, tap New Pickup Request Item.
9.2	On the New Pickup Request Item page, fill in the fields.
9.3	Tap Save and tap Go Back [<].
	Note: On a Windows device or browser, tap Save & Close.
10.	If you have registered all picked up items, send the pickup request to D365 F&SCM to create a Return journal in Rental order management.
	Tap the floating action button > Send For Creation.

Notes

You can only create a pickup request if your Device Status is 'Connected'.