Create a new sales order to process a return of a previously sold business object with the category External.

Assign the business object to the sales order line using the Serial number field. You can view the object in the Rental tab on the order line.

Enter a negative value in the Quantity field to indicate a return. After processing the return, the business object category changes to Inventory and becomes available for sale.

Standard procedure

1.	Go to Accounts receivable > Orders > All sales orders.
2.	Click New.
3.	In the Customer account field, enter or select a value.
4.	Click OK.
5.	In the Item number field, enter or select a value.
6.	In the Site field, enter or select a value.
7.	In the Warehouse field, enter or select a value.
8.	In the Serial number field, enter or select a value. This should be the serial number of a business object category: External.
9.	In the Quantity field, enter a negative number to return.
10.	In the Line details fast tab, click the Setup tab.
11.	In the Return cost price field, check or enter a number.
12.	On the Action Pane, click Sell.
13.	Click Confirm.
14.	On the Action Pane, click Pick and pack.
15.	Click Post packing slip.
16.	Click OK.
17.	Click Rental.
18.	Click Business objects to view the category of the business object returning to: Inventory.
19.	Close the page.