1. Equipment Rental
  2. Rental Management
  3. Rental processes
  4. Logistics
  5. Inbound logistics

Receive return orders (sales items)

Receive sales order returns using the available return processing options.


Receiving clerk Receiving clerk Start Start Check on hand inventory list before return Check on hand inventory list before return Check the available on hand inventory per item before processing a return. After the return, availability will increase. Procedure 1. Go to Inventory management > Inquiries and reports > On-hand list. 2. Click Show or hide Filter pane. 3. Apply a filter to view the on-hand inventory of item needed. Check on hand inventory listed after return process Check on hand inventory listed after return process Check the updated item availability in the on hand list. The return increases the item quantity by the amount specified. Create new sales order with negative quantity Create new sales order with negative quantity Create a new sales order to process a return of a previously sold business object with the category External. Assign the business object to the sales order line using the Serial number field. You can view the object in the Rental tab on the order line. Enter a negative value in the Quantity field to indicate a return. After processing the return, the business object category changes to Inventory and becomes available for sale. Procedure 1. Go to Accounts receivable > Orders > All sales orders. 2. Click New. 3. In the Customer account field, enter or select a value. 4. Click OK. 5. In the Item number field, enter or select a value. 6. In the Site field, enter or select a value. 7. In the Warehouse field, enter or select a value. 8. In the Serial number field, enter or select a value. This should be the serial number of a business object category: External. 9. In the Quantity field, enter a negative number to return. 10. In the Line details fast tab, click the Setup tab. 11. In the Return cost price field, check or enter a number. 12. On the Action Pane, click Sell. 13. Click Confirm. 14. On the Action Pane, click Pick and pack. 15. Click Post packing slip. 16. Click OK. 17. Click Rental. 18. Click Business objects to view the category of the business object returning to: Inventory. 19. Close the page. Ensure business object back to category: Inventory Ensure business object back to category: Inventory Ensure the returned business object is set back to the Inventory category. This confirms the object is ready for future sales. End End

Activities

Name Responsible Description

Check on hand inventory list before return

Receiving clerk

Check the available on hand inventory per item before processing a return. After the return, availability will increase.

Check on hand inventory listed after return process

Receiving clerk

Check the updated item availability in the on hand list. The return increases the item quantity by the amount specified.

Create new sales order with negative quantity

Receiving clerk

Create a new sales order to process a return of a previously sold business object with the category External.

Assign the business object to the sales order line using the Serial number field. You can view the object in the Rental tab on the order line.

Enter a negative value in the Quantity field to indicate a return. After processing the return, the business object category changes to Inventory and becomes available for sale.

Ensure business object back to category: Inventory

Receiving clerk

Ensure the returned business object is set back to the Inventory category.

This confirms the object is ready for future sales.

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