Use the 'My cases page, if you have the 'Maintain' or 'Admin' user role, you can create a case for any purpose.

The default case description is the rental company’s customer account identification for your company.

Standard procedure

1.	Sign in to the Rental Customer Portal.
2.	Click 'My cases'.
3.	Click 'Create case'.
4.	If desired, change the default description.
5.	In the 'Customer' field, select the customer account.
6.	In the 'Notes' field, enter detailed information.
7.	Click 'Submit'.