View cases

Release notes

Use the 'My cases page to view the cases created by your company. The cases on the 'My cases' page can be created for:

Equipment to:
- Report damage.
- Request changing rental dates.
- Request stopping the rental period.
A rental order line to:
- Report damage.
- Request changing the on-rent date.
- Request changing the expected off-rent date.
An invoice to start, for example, a discussion on a rental invoice.
Your organization settings to request a change of the organization settings.
Any purpose.

Standard procedure

1.	Sign in to the Rental Customer Portal.
2.	Click 'My case'.
3.	You can view the case details.
	Click the 'Case ID' of the desired case.
	Note: To open the case details, you can also click the drop-down icon, and click 'View details'.

Notes

Fields on the 'My cases' page:

Field	Description
Case ID	The identification of the case.
Description	The short description of the case.
Status	The case status as provided by the rental company.
Rental order	The rental order to which the case is related. The rental order is automatically filled when you create an equipment case, rental order line case, or invoice case.
Invoice number	The invoice to which the case is related. The invoice number is automatically filled when you create an invoice case.

Fields on the 'Case details' page:

Field	Description
Description	The short description of the case.
Customer account	The rental company’s customer account identification for your company.
Rental order	The rental order to which the case is related. The rental order is automatically filled when you create an equipment case, rental order line case, or invoice case.
Invoice number	The invoice to which the case is related. The invoice number is automatically filled when you create an invoice case.
Notes	The detailed description of the case.

Related to	Notes
Monitor my cases

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