On the 'My equipment' page, if you have the 'Maintain' or 'Admin' user role, you can create a case for an equipment record.

For an equipment record, you can create these types of cases:

• Report damage: Report any damage to a rental item to the rental company.
• Change rental dates: Request the rental company to change the rental dates. Example: You are currently renting a rental item that you need a few more days than the expected off-rent date/time. You can request to extend the rental period.
• Stop rental period: Request the rental company to stop the rental period before the expected off-rent date.

The default case description consists of:

• The item number of the equipment record for which you create the case.
• The fleet number of the equipment record for which you create the case.
• Case type.

Standard procedure

1.	Sign in to the Rental Customer Portal.
2.	Click 'My equipment'.
3.	Find the desired equipment record.
4.	Click the drop-down of the equipment record and select the desired case type.
5.	If desired, change the default description.
6.	In the 'Notes' field, enter detailed information.
7.	Click 'Submit'.