On the 'My equipment' page, if you have the 'Maintain' or 'Admin' user role, you can create a case for an equipment record.

For an equipment record, you can create these types of cases:

  • Report damage: Report any damage to a rental item to the rental company.
  • Change rental dates: Request the rental company to change the rental dates. Example: You are currently renting a rental item that you need a few more days than the expected off-rent date/time. You can request to extend the rental period.
  • Stop rental period: Request the rental company to stop the rental period before the expected off-rent date.

The default case description consists of:

  • The item number of the equipment record for which you create the case.
  • The fleet number of the equipment record for which you create the case.
  • Case type.


Standard procedure

1. Sign in to the Rental Customer Portal.
2. Click 'My equipment'.
3. Find the desired equipment record.
4. Click the drop-down of the equipment record and select the desired case type.
5. If desired, change the default description.
6. In the 'Notes' field, enter detailed information.
7. Click 'Submit'.
Related to Notes

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