When a technician performs an AI inspection in the Field Service app, the AI inspection is sent to D365 F&SCM. In D365 F&SCM, you can monitor the AI inspections of your business objects. You review the damages found by the AI damage detection agent.
If damage is found and no work order is connected yet, you can create a work order to have the business object repaired.
Notes
To use AI inspections, you need the AI Inspection license key.
AI inspections are not company-specific. You see the same AI inspections in each legal entity.
For more information on how to perform an AI inspection in the app, see Perform AI inspection.
Steps
Go to Business objects > AI inspection > AI inspection.
In the list, click the link of the desired AI inspection.
Review the AI inspection header.
On the Lines tab, the AI inspection header section shows the main header fields. To see all header fields, open the Header tab.
Field
Description
AI inspection ID
The ID of the AI inspection. It is assigned by a number sequence in D365 F&SCM, and synchronized to the app.
Object number
The business object that is inspected.
Severity
How serious the damage found is, as assessed by the AI damage detection agent.
Work order
The work order that is connected to the AI inspection. If no work order is connected, this field is empty.
App source
The app in which the AI inspection is performed.
Created date time in app
The date and time at which the AI inspection is created in the app.
Compared against AI inspection ID
The earlier AI inspection of the same business object. The damages found are compared with the damages of this AI inspection.
This field is only shown on the Header tab.
Recommendation
The recommended action, as given by the AI damage detection agent.
Summary
A summary of the damage found, as given by the AI damage detection agent.
To view the pictures of the business object, on the Action Pane, click Attachments (paperclip icon).
For each inspected side of the business object, a URL-type attachment is added. This attachment links to the picture in SharePoint.
Review the damages found.
On the Lines tab, the AI inspection lines section shows each damage found as a line.
Field
Description
Name
The part of the business object on which the damage is found. For example, Left side panel.
Damage type
The type of damage found by the AI damage detection agent.
Confidence
How sure the AI damage detection agent is of the damage, as a percentage.
Status reason
The status of the damage compared to the earlier AI inspection. It is set by the AI damage detection agent. Options:
New: The damage was not found in the compared AI inspection.
Existing: The same damage was already found in the compared AI inspection.
User remark
The assessment of the AI result, as given by the technician in the app.
Options are:
Excellent: The AI result is fully correct.
Acceptable: The AI result is correct enough.
Manageable: The AI result is partly correct.
Wrong: The AI result is not correct.
User Created (Missed By AI): The damage was not found by the AI damage detection agent, but added by a user.
None: No assessment is given. This is the default value.
Notes
To see on which side of the business object the damage is found, select the line. In the Line details section, on the General tab, the Reference picture field shows the side. For example, Right.
The AI results are generated automatically. Always check the damage on the business object itself.
Sub-task: Create a work order (optional).
If damage is found and no work order is linked yet, you can create a work order to have the business object repaired. The work order is linked to the AI inspection.
Notes
You can create one work order for each AI inspection.
If a work order is already linked, the Work order button in the New group is not available.
On the Action Pane, on the AI inspection tab, in the New group, click Work order.
Fill in the fields as desired. At least, fill in the mandatory fields.
The business object of the AI inspection is already filled in.For more information on the work order fields, see Create service work order (manually).
Click OK.
The work order is shown in the Work order field of the AI inspection. The work order number is also sent to the AI inspection in the Field Service app.
Notes
To open the connected work order, on the Action Pane, on the AI inspection tab, in the View group, click Work order. If no work order is connected, this button is not available.
To open the inspected business object, on the Action Pane, on the AI inspection tab, in the View group, click Business objects.