Damages and repairs must be carried out by using Work orders in order to keep track of planning and the tasks related to the repair. A work order can be created either in D365 F&SCM after a call from a customer or via the mobile app in the event a technician is onsite and sees a damage. The work order is then created via the mobile app for a business object. The work orders can then be planned to be carried out via the Service plan board. However, it is also possible for the technician to directly repair the business object if they are already onsite.
Flow diagram
Note
In the flow diagram, clicking a sub-flow shape, opens the related section in another section.