You can use a business object service agreement to provide services to a customer. For example, yearly maintenance of an item.
This feature includes:
Service agreements
Service level agreements
Subscriptions
Integration with work orders and projects
Subscription invoicing
Cost control
You can create a business object service agreement for these business object categories: External, Rental, or All business objects.
You can also base the agreement on these relation types: All prospects, Group of prospects, or Prospect.
Specify a validity period for the agreement.
A service agreement created for a specific prospect must be linked to a project.
This flow explains how to create and manage business object service agreements.