When you deliver or pick up items at a customer site, you can also pick up previously delivered items. Even if the pickup was not scheduled in advance, you can pick up these items. For example, if the customer requests it.
To initiate an unscheduled pickup, use a pickup request. When you send it to D365 F&SCM, in D365 F&SCM a return journal is created. Also, a pickup transport task is created and assigned to you. To pick up the items of the pickup request, do the pickup transport task in the usual way in the Rental Mobile Operations - Transportation app.
Pickup request statuses:
Status | Description |
|---|---|
Draft | You have created the pickup request. You didn't yet send it to D365 F&SCM. |
Sent for creation | You have sent the pickup request to D365 F&SCM. In D365 F&SCM, the Return journal is not yet created. |
Created | In D365 F&SCM, the return journal is created for the pickup request. Also, a pickup transport task is created and assigned to you. |
Error | An error occurred in D365 F&SCM after the pickup request was sent for creation. Review the error message on the Pickup Request page. |