One area of Quality Management is incident registration.
Incidents can originate from inside the company or from outside. The most common external incident sources are customers (complaints), but outside sources can also include vendors, shipping agents, or the customers of your customers (retail). Internal sources include employees, machines, locations, environments (such as clean rooms), recipes, and so on.
The goal of incident registration is to provide a comprehensive, easy-to-use system that not only registers incidents but also makes them easy to search for, easy to maintain, and able to capture resolutions and assign incidents to specific people.
Incident registration in Food Manufacturing & Distribution
does all of this. Search through the entire database for records based on a predefined search setup specific to your company. Once a record is found, create an incident against it. The incident will be classified, contain a reason code and a status, and be assigned to an employee for resolution.
From the registered incident you can create to-dos using standard D365 BC CRM functionality. Once the incident has a resolution, enter it against the incident. The resolution contains free text as well as a resolution code for easy reference. Once the resolution is accepted, set the status of the incident to finished, archiving the resolution.
It is possible that after the initial incident, a new incident is entered against the same source record, or that after some time the same incident is repeated. Both cases are supported: either by creating a new incident or by using the original incident, changing the status, and creating a new resolution entry.
Due to the differences in reporting incidents, the different possible categories of incidents and resolutions, and the different areas customers can use, there is no single set of reporting tools available. The open setup of classifications, reason codes, incident details, and resolution codes should however be sufficient to create powerful reports and analysis tools that provide additional insight into incidents and their resolutions.
The following table describes how to learn more about incident registration.
To | See |
|---|---|
To learn about the incident search setup | |
Incident reason codes | |
Incident classification codes | |
Searching for an incident | |
A walkthrough of incident registration and resolution |