The Incident Search Setup page lets you determine which fields from which tables are used to search for records that are the source of an incident, or for previously entered incidents.
This page also lets you link source tables to the corresponding fields in the incident registration table. In this way, the system can search source tables and registered incidents for the same piece of data.
Part of the content delivered with this solution is a RapidStart package called "Incident Management." This package contains an example incident search setup with the following data:
Customer info (three fields)
Vendor info (three fields)
Item info (two fields)
Posted Sales Shipment info (header + line, six + eight fields)
Posted Purchase Receipt info (header + line, six + eight fields)
Posted Sales Invoice (header + line, six + eight fields)
Posted Purchase Invoice (header + line, six + eight fields)
Posted Sales Credit Memo (header + line, six + eight fields)
Posted Purchase Credit Memo (header + line, six + eight fields)
Salesperson/Purchaser (one field)
Lot No. Information (seven fields)
Item Variant (three fields)
Resource (three fields)
Location (one field)
Listing the fields makes them immediately searchable from the incident search page. It lets the system look through all the defined tables for that field and display the results. Once an incident entry is made, values from these fields can be shown in the incident record as additional information.
Note
Although you can link almost Anywhere Mobility Solutions table to the incident search setup, we advise against linking too many tables for performance reasons. A global search for a specific value across all tables can lock up the system. Use the "Advanced Search" functionality when more than five tables are set up in the incident search setup.