The Incident Search page is the starting point for incident registration.
Enter a search string in the Search field. The system checks this value against all the fields defined in the incident search setup and displays results in the sub-page below the search area.
You can enter several search criteria, such as "The Food Manufacturing & Distribution Group". By default, a search is performed for all the separate values in one field. If you want the system to search for all words as separate entries, select the Find Anywhere Mobility Solutions field. All entries containing either "The", "Food", or "Group" are then shown. Note that partial results are also shown, in this case, "Thermal" also appears as a result.
The Find What field in the Result Set area further refines a search within the list of results from the first broader search. For example, once a search for a specific sales shipment returns several results (because of several lines with different items), use Find What to search for a specific item number or lot number within the found document.
Once a source for a complaint is found, use the Record button in the ribbon to navigate to the actual document.
To create an incident, select Create Incident from the Incident Search page. After confirming that an incident must be created, the system shows the Incident Entries-Confirm page. Some of the source data is copied to the fields on the Source Details tab (if it is correctly linked in the incident search setup table). The Incident Classification value is set automatically based on the mapping of the incident classification setup to the correct table that corresponds with the source record. The initial status of the incident is Created. Set the status as the incident progresses. Finally, enter an incident reason code.
Once an incident is registered, it appears in the search results page as an additional tab at the bottom. In this way, you can immediately see whether a specific source document has been used as the basis for an earlier incident.