Execute service and maintenance process

All work orders are linked to projects. This flow explains how to execute service and maintenance work orders. See the “Service and Maintenance” business process and related sub-processes for details.

You can access the process hierarchy directly or through the flow.

Activities

Name	Responsible	Description
Maintenance work orders	Service coordinator
Work order templates	Service coordinator	You must create a work order template before generating a work order. The template setup includes: Tasks – Define the work to be performed. Project group – Link the template to a group. Active – Activate the template to enable work order creation.
Maintenance plans	Service coordinator	You can create work orders in Rental Management to plan maintenance activities for business objects. To create maintenance work orders, you must first create and activate default maintenance plans.
Resources	Service coordinator
Service work orders	Service coordinator
Plan and execute work order tasks	Service coordinator

Activities

Name	Responsible	Description
Maintenance work orders	Service coordinator
Work order templates	Service coordinator	You must create a work order template before generating a work order. The template setup includes: Tasks – Define the work to be performed. Project group – Link the template to a group. Active – Activate the template to enable work order creation.
Maintenance plans	Service coordinator	You can create work orders in Rental Management to plan maintenance activities for business objects. To create maintenance work orders, you must first create and activate default maintenance plans.
Resources	Service coordinator
Service work orders	Service coordinator
Plan and execute work order tasks	Service coordinator