1. Equipment Rental
  2. Rental Management
  3. Rental processes
  4. Finance
  5. Accounts receivable

Credit customers

You can create credits using the Rental credit wizard. This tool amends posted invoices to generate accurate credits.

The following amendment types are available:

  • Price: Lower the daily rental price. The difference is credited for all chargeable days, reducing the invoice total.
  • Rental stop: Enter a stop during a previously invoiced period. Stopped days are credited using the daily price.
  • Rate code: Change the rate code. For example, adjust from $10 per day to $10 per week. The discounted amount is credited.
  • Full credit: Credit the full invoice amount. Partial credit and re-invoicing are also possible. You cannot combine full credit with other amendments.
  • Miscellaneous charges: Credit additional charges. Amend charges at order level (for example, freight) or line level (for example, handling fees).
  • Insurance: Credit the insurance amount, either fully or partially. Only the gross insurance value is credited.
  • Manual price components: Not yet specified.
  • Manual credit: Apply a monetary credit for the total invoice amount.


Finance assistant Finance assistant Start Start Create credit Create credit Procedure 1. Go to Rental order management > Rental invoicing > Rental credit wizard. 2. In the Invoice field, enter or select a value. 3. Click Next. 4. Click Next. 5. Click Fetch. 6. In the New price field, enter a number. 7. In the Effective From field, enter a date and time. 8. In the Effective To field, enter a date and time. 9. In the Reason code field, enter or select a value. 10. In the Text field, type a value. 11. Click Add. 12. Click Next. 13. Click Confirm. Price amendments

Price amendments

You can amend the daily rental price for items. When you lower the price, the difference between the original and new price is credited for all chargeable days.

This results in a lower total amount for the rental invoice.

 Rental stop amendments

Rental stop amendments

You can apply a rental stop to a previously invoiced period. The stopped days are credited and posted using the daily price.

 Rate code amendments

Rate code amendments

You can amend the rate code. For example, change the price from '$10 per day' to '$10 per week'.

This change results in a discounted rate that is credited to the customer.

 Miscellaneous charges amendments

Miscellaneous charges amendments

You can credit miscellaneous charges that were added to the order. Two levels of charges can be amended:

  • Order level: For example, freight charges.
  • Line level: For example, handling or environmental fees.

 Insurance amendments

Insurance amendments

You can credit only the gross insurance amount, either fully or partially. The net value cannot be credited.

 Manual price components amendments

Manual price components amendments

 Full credit

Full credit

Apply this amendment to credit the full invoice amount. You can also credit partially or re-invoice. You cannot combine this with other amendment types.

 Manual credit

Manual credit

Create a credit for a monetary amount equal to the total invoice amount.

 Generate invoice, set posting & printing options Generate invoice, set posting & printing options Set up the posting and printing options to ensure that the invoice is posted, printed, and calculated correctly. Procedure 1. Go to Rental order management > Rental orders > All rental orders. 2. In the list, click the link in the selected row. 3. On the Action Pane, click Invoice. 4. Click Invoice. 5. Select Yes in the Posting field. 6. In the Calculation date field, enter a date and time. 7. Select No in the Until calculation point field. 8. Select Yes in the Include un-invoiced field. 9. Select No in the Include credits field. What type  of amendments? What type  of amendments? End End

Activities

Name Responsible Description

Create credit

Finance assistant

Price amendments

Finance assistant

You can amend the daily rental price for items. When you lower the price, the difference between the original and new price is credited for all chargeable days.

This results in a lower total amount for the rental invoice.

Rental stop amendments

Finance assistant

You can apply a rental stop to a previously invoiced period. The stopped days are credited and posted using the daily price.

Rate code amendments

Finance assistant

You can amend the rate code. For example, change the price from '$10 per day' to '$10 per week'.

This change results in a discounted rate that is credited to the customer.

Miscellaneous charges amendments

Finance assistant

You can credit miscellaneous charges that were added to the order. Two levels of charges can be amended:

  • Order level: For example, freight charges.
  • Line level: For example, handling or environmental fees.

Insurance amendments

Finance assistant

You can credit only the gross insurance amount, either fully or partially. The net value cannot be credited.

Manual price components amendments

Finance assistant

Full credit

Finance assistant

Apply this amendment to credit the full invoice amount. You can also credit partially or re-invoice. You cannot combine this with other amendment types.

Manual credit

Finance assistant

Create a credit for a monetary amount equal to the total invoice amount.

Generate invoice, set posting & printing options

Finance assistant

Set up the posting and printing options to ensure that the invoice is posted, printed, and calculated correctly.

Price amendments

Rental stop amendments

Rate code amendments

Full credit

Miscellaneous charges amendments

Insurance amendments

Manual credit

Rental credit wizard

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