Note
This feature is deprecated. See: Release 10.0.47.44 (March 2026).
The Life Sciences Approved customer check method is replaced by the Microsoft Approved customer list check method provided by Microsoft's standard Advanced Quality Management feature. The Microsoft check method offers equivalent functionality and is integrated with the Item change approval workflow, so changes to the check method can be routed for approval.
To adopt the Microsoft fields, enable the Microsoft Approved customer functionality and disable the Life Sciences Supply Chain Management Approved customers configuration key to avoid duplicating the check.
In the pharmaceutical industry, the products shipped to a customer must meet the customer’s specifications. The Life Sciences Supply Chain Management approved customer list helps reduce risks and errors in sales processes by ensuring that only correct items are shipped to a specific customer.
Users can configure the Approved customer check method in the Item check groups form (Inventory management > Setup > Inventory > Item check groups), and the value is applicable for all items using this item check group. The check method selected here is inherited from the Approved customer check method field in the Sell tab of the Released product details form (Product information management > Products > Released products > Released product details), but the value for the selected item can be changed. It is possible to select among the following options:
No check – During the sales transaction, the system will not check if the selected customer is among the list of approved customers for the item. This means the product can be shipped to any manufacturer.
Warning only – During the sales transaction, the system will check if the selected customer is among the list of approved customers for the item; if not, the system will return a warning message, but the user will be able to complete the transaction. This means the product should preferably be shipped to approved customers, but it is not mandatory.
Not allowed – During the sales transaction, the system will check if the selected customer is among the list of approved customers for the item; if not, the system will return an error message, and the transaction will be aborted. This means the product can only be shipped to approved customers.