If damages are found, you do the repairs using work orders. In this way, you can keep track of planning and the tasks related to the repair.
A work order can be created:
In D365 F&SCM after a call from a customer.
On site with the Field Service app if a technician sees a damage.
On site doing an AI inspection with the Field Service app. When damages are found, a work order is or can be created to have it repaired. In this case, you monitor the AI inspections in D365 F&SCM.
You plan the work orders using the Service plan board. However, it is also possible for the technician to directly repair the business object if they are already on site.
Flow diagram
Note
In the flow diagram, several shapes, when clicked, open the related article in another section.