You can change a rental order if you need to exchange rental items.
There are two types of exchanges:
Technical exchange. Use this when the rental object needs repair or inspection.
Commercial exchange. Use this when the customer requests a different rental object.
This process explains how to make an exchange.
Flow diagram
Note
In the flow diagram, clicking the ‘Order fulfillment’ shape, opens the related section in the Rental and sales > Rental order > Create and confirm rental order section.