When an EDI sales order is processed with the 'Sales - EDI order to order' message, errors can occur. If an error occurs:
| 1. | Go to EDI > Common > EDI sales order. |
| 2. | Sub-task: View processing errors. |
| 2.1 | In the list, find and select an EDI sales order which message status is Error. |
| 2.2 | Click Show Infolog. |
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Note: To see the Infolog message details, click the link in the shown message. |
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| 3. | Sub-task: Solve processing errors. |
| 3.1 | In the list, click the link in the selected row. |
| 3.2 | You can solve processing errors in: - The EDI sales order, where you can make the appropriate changes. - Microsoft Dynamics 365 for Finance and Operations. For example, if the setup must be changed to solve the error. |
| Click Edit and make the appropriate changes. | |
| 3.3 | If all processing errors are solved, you can have the EDI sales order processed again. |
| In the General section, in the Message status field, select 'To be processed'. | |
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Note: As a result, the EDI sales order is automatically picked up by the 'Sales - EDI order to Order' message batch. |
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| 3.4 | Close the page. |
| 4. | Close the page. |
| Related to | Notes |
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Monitor EDI sales order journal |
