Use the Service item group template

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The Service item group setup integrates Quality Management with service.

Field

Description

Service Item Group

Select a service item group. The service item group is retrieved from the following tables: 5964 Service Contract Line, 5991 Service Shipment Line, 5993 Service Invoice Line, 5995 Service Cr.Memo Line.

Measurement Template

Select a measurement template. When an incident of type Material is created, the system searches for a measurement template in this sequence:

  1. Standard task templates

  2. Service item group templates

  3. Item templates

  4. Item category templates