Order fulfillment (standard)

Use the Business object availability page in Rental Management to check which business objects can be assigned to a rental order.

You can create rental orders, rental quotations, or work orders from this page. Only objects with an available or assignable status appear.

If an object is not available or assignable, a red icon appears on the status.

You can assign a business object to a rental order line with a serialized rental item. The business object must be in inventory.

Depending on the work order template, you can assign the business object in two ways:

• Directly on the rental order.
• From the service plan board.

To assign the business object from the service plan board, follow the steps in the Order fulfillment process.

Cross-company business object physical owner update (serialized rental)

Business object parameter

To support cross-company rental, you must set the global parameter 'Allow automatic change of physical owner' to Yes in the Business object parameters page. This setting updates the physical owner automatically when you move a serialized business object between legal entities during processes like rental quotation, rental order, picking, return, and transfer receipt using Rental Management or Logistics Scanning.

Business object physical ownership log

You can update the physical owner multiple times in one day. In this case, the ownership log allows overlapping transactions. The latest entry by created date and time determines the current owner.

When you update the log, follow these rules:

• The last on rent date must be later than the first on rent date.
• The first on rent date must be later than the previous last on rent date.
• If the log entry is created automatically, its created date and time must be later than the last entry. If identical, the system adds 1 second to avoid duplication.

Business object assignment

• If the rental type has the checkbox 'Not allowed for cross-company rental' set to Yes, you cannot assign a business object from another legal entity. You will receive an error when you try to assign it using Rental Management or Logistics Scanning.
• If the checkbox is set to No, the following applies when you assign a business object:
  • If the physical owner matches the legal entity of the quotation, you can assign it.
  • If the owner does not match, the system updates the owner automatically after assignment.
  • If you unassign the business object, the previous physical owner is restored.
  • This logic does not apply to rental transfer orders.

Note: You can only enable the checkbox if the parameter 'Allow automatic change of physical owner' is set to Yes. Cross-company assignment does not apply to rental transfer orders.