1. Equipment Rental
  2. Rental Management
  3. Rental processes
  4. Rental and sales
  5. Rental order

Manage return orders (Sales items return)

Receive return request from customer (RMA - Return material authorization), register the request, and send return confirmation note to customer.


Sales clerk Sales clerk Start Start Create new return order (RMA) Create new return order (RMA) D365FO Reverse existing order/invoice? Reverse existing order/invoice? Select order/invoice Select order/invoice D365FO Create return order line Create return order line D365FO Send confirmation to customer? Send confirmation to customer? Print and send return order confirmation Print and send return order confirmation D365FO End End Yes No Yes No

Activities

Name Responsible Description

Create new return order (RMA)

Sales clerk

Select order/invoice

Sales clerk


Create return order line

Sales clerk


Print and send return order confirmation

Sales clerk


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