Flows

Flow	Description
Set up case creation	From the Rental Customer Portal, cases can be created for several reasons and from several places. A case can be created for: Equipment Rental order line Invoice Organization settings Any purpose These cases are created in Dataverse and can be synchronized to D365 FO. To synchronize cases from Dataverse to D365 FO, set up the required authentication in Azure Active Directory.

Flow

Description

Set up case creation

From the Rental Customer Portal, cases can be created for several reasons and from several places.

A case can be created for:

Equipment
Rental order line
Invoice
Organization settings
Any purpose

These cases are created in Dataverse and can be synchronized to D365 FO. To synchronize cases from Dataverse to D365 FO, set up the required authentication in Azure Active Directory.