---
title: "User lock-out"
slug: "user-lock-out"
description: "Configure electronic signature lockout settings, including duration, thresholds, and alerts, to improve security and manage user access."
updated: 2026-06-29T03:40:20Z
published: 2026-06-29T03:40:20Z
canonical: "docs.staedean.com/user-lock-out"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.staedean.com/llms.txt
> Use this file to discover all available pages before exploring further.

# User lock-out

The system can be configured to lock-out any user if they enter an incorrect electronic signature password a designated number of times.

The following lockout parameters can be defined in the **Electronic signature parameters** form (**Organization administration > Setup > Electronic signature > Electronic signature parameters**):

- **Lockout duration:** The number of minutes a locked-out signature remains locked out before automatically being unlocked. If set to “0”, the lockout duration is considered unlimited.
- **Lockout threshold:** The number of failed sign-in attempts that result in a user’s signature being locked out. If set to “0”, electronic signatures are never locked out.
- **Reset lockout counter after:** The number of minutes that pass after a failed sign attempt before the failed sign attempt counter is reset to “0”.

In the **Signature lockout alert recipient** field, it is possible to select a user who will receive a notification whenever a signature lockout occurs.

It is possible to verify the lock status of a user in the **Account** tab of the **User options** form (**System administration > Users**, select a user and click **User options**). The **Signature locked out** parameter is automatically set to **Yes** for users whose signature is locked out.

Authorized users can unlock a user’s signature by clicking **Electronic signature > Unlock** in the **Account** tab of the **User options** form.