---
title: "Technical exchange"
slug: "technical-exchange"
tags: ["Task topic"]
updated: 2026-03-23T07:32:19Z
published: 2026-03-23T07:32:19Z
canonical: "docs.staedean.com/technical-exchange"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.staedean.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Technical exchange

A technical exchange is needed when the rental object breaks down due to a reason not caused by the customer, such as a malfunction or required maintenance. You must replace it with a working equivalent object.

To perform a technical exchange:

1. On the rental order line, click **Rental**.
2. Under **Amendments**, click **Exchange item**.
3. Under **Technical exchange**, decide whether to make the returned object available.
4. In **Transport and return transport discount**, enter any applicable discounts.
5. In **Exchange templates**, select a delivery and return template.
6. In **Exchange date/time**, enter the off-rent and requested pickup date/time.
7. In **Information**, enter the contact details.
8. Click **OK**.

> [!NOTE]
> Note
> 
> You cannot request a different item during a technical exchange.

### Steps

1. Go to **Rental order management** > **Rental orders** > **All rental orders**.
2. In the list, find and select the desired rental order.
3. Select the desired rental order line and click **Rental**.
4. Click **Exchange item**.
5. Select the **Technical option**.
6. In the **Off-rent date/time** field, enter a date and time.

> [!NOTE]
> Note
> 
> Set the date and time to the date that the rental item will be exchanged.
7. In the **Requested pickup date/time** field, enter a date and time.
8. In the **Contact** field, enter or select a value.
9. In the **Reason code** field, enter or select a value.
10. Click **OK**.