---
title: "Commercial exchange"
slug: "commercial-exchange"
tags: ["Task topic"]
updated: 2026-03-30T06:39:08Z
published: 2026-03-30T06:39:08Z
canonical: "docs.staedean.com/commercial-exchange"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.staedean.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Commercial exchange

tPerform a commercial exchange when a customer wants to change a rental object for personal reasons. For example, the object is too small.

To process the exchange:

1. Click **Rental on the rental order line**.
2. Under **Amendments**, select **Exchange item**.
3. In the **Commercial exchange** section, enter the replacement item.
4. Select a delivery and return template in **Exchange templates**.
5. Enter the off-rent and requested pickup date/time in **Exchange date/time**.
6. Enter the contact information in the **Information** section.
7. Click **OK**.

### Steps

1. Go to **Rental order management > Rental orders > All rental orders**.
2. In the list, find and select the desired record.
3. Select the desired rental order line and click **Rental**.
4. Click **Exchange item**.
5. In the **Requested item** field, enter or select the desired rental item.
6. In the **Requested item** field, type a value.
7. In the **Off-rent date/time** field, enter a date and time.
8. In the **Requested pickup date/time** field, enter a date and time.
9. In the **Contact** field, enter or select a value.
10. In the **Reason code** field, enter or select a value.
11. Click **OK**.

## Related

- [Technical exchange](/technical-exchange.md)