---
title: "Troubleshooting connectors"
slug: "troubleshooting-connectors"
description: "Troubleshoot Azure file storage and database connectors effectively by validating setups and resolving common connection issues."
tags: ["Flow topic"]
status: "new"
updated: 2026-03-20T08:19:03Z
published: 2026-03-20T17:44:53Z
canonical: "docs.staedean.com/troubleshooting-connectors"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.staedean.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting connectors

When a message does not run successfully, you can troubleshoot the related source connector and target connector.

You have several options to troubleshoot a connector. You can, for example:

- Validate the connector setup.
- Solve a connection issue for an **Azure file storage** connector.

## Common issues

Common issues on the connector are:

- Connection issue to folder for Azure **file storage** connector:
  - Test the connection. To do so, on the **Connectors** page, in the **Action Pane**, on the **Development** tab, click **Test connection**.
  - Verify the connector properties: **Share**, **User name**, **Password**.
  - Verify the folder setup, like **Work** and **Archive**. Do these folders exist in the file system? Are these folders defined correctly on the connector? You can use the **File explorer** to quickly access and view the share as defined for the **Azure file storage** connector. To open the **File explorer**, on the **Connectors** page, in the **Action Pane**, on the **Development** tab, click **File explorer**.
- Connection issue on **Database** connector:
  - Test the connection. To do so, on the **Connectors** page, in the **Action Pane**, on the **Development** tab, click **Test connection**.
  - Verify the Azure Service Bus settings on the connector, in case of an **ODBC** connection.
  - Verify the ODBC data source settings on the connector, in case of an **ODBC** connection.
  - If applicable, verify the direct SQL settings on the connector.

## Flow diagram

[Embedded content](https://viewer.diagrams.net/?tags=%7B%7D&lightbox=1&highlight=0000ff&edit=_blank&layers=1&nav=1&title=Troubleshooting_connectors.drawio&dark=auto#R%3Cmxfile%3E%3Cdiagram%20name%3D%22Page-1%22%20id%3D%220%22%3E5Vhbb5swFP41eaQikLDssWm7m7qtUnbR9jI5cACvBiNjcumv3zEYMJBUSRZFq9aHFh%2Bfi%2Fm%2Bz8cuI%2Fcm2bwVJIs%2F8gDYyLGDzci9HTnOeOJ4%2BEdZtpXltTeuDJGggXZqDQv6BNpoa2tBA8g7jpJzJmnWNfo8TcGXHRsRgq%2B7biFn3aoZiWBgWPiEDa3faSBjbXVsu514BzSK69KzeiYhtbc25DEJ%2BNowuXcj90ZwLqunZHMDTKFXA1PFvdkz26xMQCoPCcglEXIYpPPkclu%2FM4YhvDiYr2MqYZERX82skWG0xTJhOBrjY0gZu%2BGMizLODcPQ8X2051LwRzBm7PKnmamRVDmq6ivCCl190S5zBULCxlimfrG3wBOQYosusYH9RAO9bonytEkncaZ6vO1GEK2SqEnc4ogPGspy%2BDUH8Xn5W2nNsRlZAqtCvxFGAyKh1SJdUamWmIMssqoOo%2Blj5Y5Z0ZtYCUlRQYliAy3cz%2FHPSqeyzESWkaZhtFiGjK9NaDTnzxMseJEGEGgGjiM5IDALjyHZaUk%2Bjs7ZkM5xn0%2B7y%2BfYOZ5QHBqc7t46EbKxJtsdW24I7lDiBpjYAzLll2wi1S%2BvFH1%2BjIK%2FCsCnOeUpOpWqeuA5leX4lkGI1eYKPoqd6b43ndAgUMXnKJtIGUSFYRNwre2N42Dfglfu28FevOUKW14oZshKaZuMHI8kSiLpMs%2FKGI%2BpYgFd4WOkHq%2BfCqF8sQyU2HChuuyeQKX7NnZHunoX4MsiI3muFvfm0GznaSOTnuy8ruya8Rn6yIKzldlEjLdWx5fA3%2FvwrWOU0%2BHdJlcFrbacVRazsJRFVCFLlbF0EatXot4gkuSPF21DSxtc8E47a87ehtxZTw8nnCuHtCFIg3%2Fq%2FHZ29Yy7epEXOL2Ph3mAqa%2Fxg2BwERxizAvhN22%2BuaaY0GOWhR5yIWMe8ZSwu9Y674q%2B9bnnPNPG3yDlVl%2BFSSF57wg5WvC40gjk3iuDwYcARvC60QXir9B1TkTXWObLAti8KlwCYPc0gLs3mpcEsG6CF8D2V7pmi5%2FvX2XfFvaPL8X0F%2FvwYGlB63OQLGvc7CHsNTc9dO%2Brw95EpL65%2BRgL4rmrm4CcPumqCrGM01SW7zidj6a3uxryJ35wP94JoQ6x7KuJ6%2BxHVWd7UAtqe7Q160bwMMR%2FZAYsNGs4TPST%2F030%2FfvVxWXf%2FczyvOwn%2F4Tsf0B%2BPt0fLPs6qBdxHtlPT5N9I56Xpfm%2Fb%2FRl6LUQZGs4aOnspW7Su8y7Xu%2BzWs%2Ffed4fH6oVHMg6DttPgpV7%2B2XVvfsD%3C%2Fdiagram%3E%3C%2Fmxfile%3E)

## Related

- [Solve SFTP connection issue with private key](/solve-sftp-connection-issue-with-private-key.md)