--- title: "Troubleshoot data entry workflow - Assignment issues" slug: "troubleshoot-data-entry-workflow-assignment-issues" description: "Learn how to manage Data Entry Workflow steps, resolve assignment issues, and handle errors effectively in D365 F&SCM for seamless operations." tags: ["Task", "Data Entry Wokflow", "DEW"] updated: 2026-09-23T08:28:37Z published: 2026-09-23T08:28:37Z canonical: "docs.staedean.com/troubleshoot-data-entry-workflow-assignment-issues" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.staedean.com/llms.txt > Use this file to discover all available pages before exploring further. # Troubleshoot data entry workflow - Assignment issues In Data Entry Workflow, a workflow step can end up without an active user to pick it up. Depending on the cause, this either leaves the workflow running with no visible error, or moves it to the **Error** status. ## Assignment issue without an error A workflow step can be assigned to a team, a security role, or a hierarchy position, for example a manager. As soon as one of the eligible users starts the step, the workflow locks the step to that user. If this user does not complete the step, and becomes unavailable, no other eligible user can pick up the step. Because eligible users still exist for the team, role, or hierarchy position, the workflow does not move to the **Error** status. It remains in the **In progress** status, with no visible indication of the issue. **Example**: A step is assigned to the Manager role. A user with this role starts the step, but does not complete it before going on two weeks of leave. Until this user returns, no other user with the Manager role can pick up the step. ### Steps 1. Click **Data entry workflow management**. 2. Click the **In progress workflows** tab. 3. In the list, find and select the desired workflow. 4. Click the link of the workflow, to open it. 5. Expand the **Tracking details list** section. 6. In the list, select the step that shows no progress. 7. Click **Reset**. Reset regenerates the assignment, based on the current team, security role, or hierarchy setup in D365 F&SCM. 8. Close the page. 9. In the list, find and select the desired workflow again. 10. Click **Restart step(s)**. As a result, the step is reactivated. For the eligible users, the step is added to the **Open tasks assigned to me** tab. > [!NOTE] > **Note** > > - If you add users back to the team, security role, or hierarchy position in D365 F&SCM, **Reset** picks up this change automatically. > - You can also use **Reset** if no assignments exist for the step and it is in **Error** status (see the [Assignment error](/data-management/docs/troubleshoot-data-entry-workflow-assignment-issues#assignment-error) section). This only is useful if you know if users linked to a team or role are (re)activated. In this case, if **Reset** results in assignments, the workflow automatically leaves the **Error** status, and continues. ## Assignment error A workflow step can also end up with no active user at all. In that case, the workflow moves to the **Error** status, and shows an error message. The error message states the step name, and that no active user is found for the configured assignment. An assignment error can have several causes, for example: - A step is assigned to a team, but all users in the team are inactive. - A step is assigned to a security role, but no active users are linked to this role. - A step is assigned to a hierarchy position, for example a manager. Due to organizational changes, for example when an employee leaves, this position is temporarily vacant. ### Steps 1. Click **Data entry workflow management**. 2. Click the **Workflows with an error** tab. 3. In the list, find and select the desired workflow. 4. Click the link of the workflow, to open it. 5. Expand the **Tracking details list** section. 6. In the list, select the step with status **Error**. 7. Click **Add user assignment**. > [!NOTE] > Note > > - The **Add user assignment** button is available only for a step without an assignment. > - You can only use **Add user assignment** if you have the **Data entry workflow manager** role. 8. On the dialog, in the **User** field, enter or select the desired user. > [!NOTE] > Note > > - You can only select an active D365 F&SCM user. > - You cannot assign the step to a team or a security role. 9. Confirm the dialog, to assign the selected user to the step. > [!NOTE] > **Notes** > > - After you assign a user with **Add user assignment**, the workflow automatically leaves the **Error** status, and continues. > - If a workflow has several unassigned steps, repeat the **Add user assignment** action for each step. The workflow remains in the **Error** status, until all steps have an assignment. ## Related - [Monitor and troubleshoot workflows](/monitor-and-troubleshoot-workflows.md) - [Monitor data entry workflows](/monitor-data-entry-workflows.md) - [Troubleshoot data entry workflow - Data transfer error](/troubleshoot-data-entry-workflow.md)