---
title: "Solve EDI sales order processing errors"
slug: "solve-edi-sales-order-processing-errors-monitor-edi"
description: "Resolve EDI sales order processing errors efficiently. Learn how to check error statuses and reprocess orders in D365 F&SCM."
tags: ["Task topic"]
updated: 2026-07-30T04:40:02Z
published: 2026-07-30T04:40:02Z
canonical: "docs.staedean.com/solve-edi-sales-order-processing-errors-monitor-edi"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.staedean.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Solve EDI sales order processing errors

When an EDI sales order is processed with the 'Sales - EDI order to order' message, errors can occur. If an error occurs:

- The EDI sales order is not processed.
- The EDI sales order message status is set to **Error**.
- The error is logged in the EDI sales order journal Infolog.

You can solve processing errors and have the EDI sales order processed again.

### Steps

1. Go to **EDI** > **Common** > **EDI sales order**.
2. Sub-task: View processing errors.
  1. In the list, find and select an EDI sales order which message status is **Error**.
  2. Click **Show Infolog**.

> [!NOTE]
> **Note**
> 
> To see the **Infolog** message details, click the link in the shown message.
3. Sub-task: Solve processing errors.
  1. In the list, click the link in the selected row.
  2. You can solve processing errors in:

Click **Edit** and make the appropriate changes.
    - The EDI sales order, where you can make the appropriate changes.
    - D365 F&SCM. For example, if the setup must be changed to solve the error.
  3. If all processing errors are solved, you can have the EDI sales order processed again.

In the **General** section, in the **Message status** field, select '**To be processed**'.

> [!NOTE]
> **Note**
> 
> As a result, the EDI sales order is automatically picked up by the 'Sales - EDI order to Order' message batch.
  4. Close the page.
4. Close the page.

## Related

- [Monitor EDI sales order journal](/monitor-edi-sales-order-journal.md)