---
title: "Reset outbound queue record status to New"
slug: "reset-outbound-queue-record-status-to-new"
description: "Learn how to reset outbound queue record statuses to New after errors occur, ensuring smooth processing of your web service actions."
tags: ["Task topic"]
updated: 2026-03-20T08:28:00Z
published: 2026-03-20T17:44:08Z
canonical: "docs.staedean.com/reset-outbound-queue-record-status-to-new"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.staedean.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reset outbound queue record status to New

When the outbound queue is processed, errors can occur. You can reset the outbound queue record status to **New**. For example, when running a web service action, the external web service can be down. As a consequence, running the related outbound queue records fails and these get the status **Error**. When the issue is solved, you can reset the status to **New**, And the next time the outbound queue is processed, these records are processed again.

This topic explains how to reset the status of outbound queue records to **New**.

### Steps

1. Click **Connectivity studio - Integration operations**.
2. Click the **Outbound queue errors** tab.
3. Click **Outbound queue**.
4. Click **Reset**.
5. You can reset the outbound queue for a specific message.

In the **Message** field, enter or select a value.

> [!NOTE]
> **Note**
> 
> If you do not define a message or web service action, all outbound queue records within the defined period and with the selected statuses are reset.
6. You can reset the outbound queue for a specific web service action.

In the **Web service action** field, enter or select a value.

> [!NOTE]
> **Note**
> 
> If you do not define a message or web service action, all outbound queue records within the defined period and with the selected statuses are reset.
7. Define the created date and time from which you want to reset outbound queue record statuses.

In the **From date** field, enter a date and time.
8. Define the created date and time to which you want to reset outbound queue record statuses.

In the **To date** field, enter a date and time.
9. By default, for outbound records with the status **Error**, the status is reset to **New**.

You can choose to not reset the status of outbound queue records with status **Error**.

Select an option in the **Error** field.
10. By default, for outbound records with the status **Not processed**, the status is reset to **New**.

You can choose to not reset the status of outbound queue records with status **Not processed**.

Select an option in the **Not processed** field.
11. By default, for outbound records with the status **Processed**, the status is not reset to **New**.

You can choose to reset the status of outbound queue records with status **Processed**.

Select an option in the **Processed** field.
12. By default, for outbound records with the status **Running**, the status is not reset to **New**.

You can choose to reset the status of outbound queue records with status **Running**.

Select **Yes** in the **Running** field.
13. Click **OK**.
14. Close the page.

> [!NOTE]
> **Notes**
> 
> You can also manually reset the status of an outbound queue record. To do so, open the **Outbound queue** page, click **Edit**, and in the **Status** field, select the desired status.