---
title: "Add an item cross reference"
slug: "add-an-item-cross-reference"
description: "Resolve EDI sales order validation errors with item cross references for external bar codes, ensuring accurate deliveries and customer satisfaction."
updated: 2026-07-30T04:40:02Z
published: 2026-07-30T04:40:02Z
canonical: "docs.staedean.com/add-an-item-cross-reference"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.staedean.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Add an item cross reference

You can get validation errors or warnings on the received item number, name, or bar code in the EDI sales order. This can be another number, name, or bar code than you use for the related item. For example, a customer sends an external bar code to order the item. In this case, you can add an item cross reference. An item cross reference indicates which item to deliver for an external item number, name, or bar code. For example, the customer has ordered paracetamol with a bar code of a brand that you don't have. But you have the same paracetamol in another brand. With the item cross reference between the bar code of the ordered brand and your item, the sales line can be approved on validation. The search sequence for the applicable item cross reference is from specific to general:

1. Origin, Customer, Item, External item
2. Origin, Item, External item
3. Item, External item

### Steps

1. Go to **EDI** > **Common** > **EDI sales order**.
2. In the list, find the desired EDI sales order and click the link.
3. In the **Lines** section, click **Item cross reference**.
4. Click **New**.
5. In the **Origin** field, enter or select a value.
6. In the **Customer account** field, enter or select a value.
7. In the **Item number** field, enter or select the item to which the external item number, name, or bar code applies.
8. In the **GLN code** field, enter the external item number, name, or bar code for the item.
9. Close the page.
10. Close the page.
11. Close the page.

> [!NOTE]
> **Notes**
> 
> You can only use item cross references for customers for which you allow item cross references in the party setup. To do so, on the **Customers** page, on the **Action pane**, on the **Customer** tab, in the **EDI group**, click **Party setup**. In the **Items** section, set the **Item cross reference** field to **Yes**.

## Related

- [Monitor EDI sales order journal](/monitor-edi-sales-order-journal.md)
- [Set up items for EDI](/set-up-items-for-edi.md)