---
title: "Incident registration"
slug: "bc-walkthrough-incident-registration"
description: "Learn to register, manage, and resolve incidents in Food Manufacturing & Distribution using D365 BC with this comprehensive step-by-step guide."
tags: ["BC", "Business Central", "Food", "Introduction", "Walkthrough"]
updated: 2026-06-25T09:59:14Z
published: 2026-06-25T09:59:14Z
canonical: "docs.staedean.com/bc-walkthrough-incident-registration"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.staedean.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Incident registration

This example is based on a Food Manufacturing & Distribution W1 demo database and the incident registration setup data provided in the RapidStart packages included with the release. The functionality is available on D365 BC 2018 CU4 and higher.

## 1. Steps - Registering the incident

1. In the menu, go to **Q/C & Compliance**, **Quality Control**, and under **Tasks** select **Incident Search**.
2. In the **Find What** field under **Search**, enter a known posted receipt number (for example, PR000035). The system looks for Anywhere Mobility Solutions source record with that value and lists it below. You can also enter an item number or a lot number as initial search parameters, but the search takes longer and returns more results.
3. The results shown are for both the receipt header (one record) and the receipt lines (several records). Perform an additional search for an item (for example, P1780). Under the **Result Set** heading, enter P1780 in the **Find What** field. The result is a single line.
4. In the ribbon, select **Create Incident** and confirm that you want to create a new incident.

Note that the **Incident Entries Confirm** page is pre-filled with as much data as available: the source document, the incident classification, the status, and in the **Source Details** tab all information available as defined in the incident search setup.
5. Look up and enter an incident reason code and enter the appropriate comment explaining why the incident was raised.
6. Select **OK** and observe the **Incident Search** page with the found record. In the **Incident Entries** tab, a new line is now visible.
7. Select **OK** to close the **Incident Search** page.

## 2. Steps - Managing the incident

1. Open the **Incident Entry List** and search for the record you just created. Select it and choose **Edit** in the ribbon.
2. Select a **Salesperson Code** and confirm that all additional data from the receipt line has been added. The **Additional Description** field should contain your comment. Set the status to **Assigned**.
3. In the ribbon, select **Create To-Do** and observe the creation of a to-do. This interaction in the CRM part of Food Manufacturing & Distribution is not covered in this walkthrough, but be aware of its possibilities.
4. Set the status to **In-Progress**.

## 3. Steps - Resolving the incident

1. In the ribbon, select **Create Resolution**. Confirm with **Yes** and enter a resolution comment.
2. Select **OK**. Observe the line in the **Incident Resolution Entries** tab of the **Incident Entry** page.
3. In the **Incident Resolution Entries** tab, select the line and choose **Edit**. The **Incident Resolution** page opens with additional details about the resolution.
4. Enter a resolution code and set the **Active** field to **Yes**. Confirm with **OK**.
5. Close the page and set the status of the incident to **To be Approved**.

## 4. Steps - Closing the incident

1. Try to set the status to **Finished** and observe the error message.
2. First accept the resolution by selecting **Accept Resolution** in the ribbon. The **Accept** field on the active incident resolution line is now set to **Yes**.
3. Now set the status of the incident to **Finished** and observe that the active resolution line now has **Accepted** set to **Yes**.
4. Close the **Incident Entry** page and observe the status of the incident in the list page.

## 5. Steps - Additional

The main incident registration process is covered by this walkthrough. You can extend the functionality by:

- Adding several resolution entries where only one is valid and active.
- Creating several incident entries on the same source record.
- Adding external documents through the record link on the **Incident Entry** page.
- Using the **Advanced Search** button on the **Incident Search** page to set your own filters when searching for a source record.

## Related

- [Incident registration](/bc-incident-registration.md)
- [Incident search](/bc-incident-search.md)