---
title: "Use the Create Incident action"
slug: "bc-use-the-create-incident-action"
description: "Create and manage incidents effectively with the Create Incident action, supporting Material, Man, Machine, and Method types for problem-solving analysis."
tags: ["Task"]
updated: 2026-05-13T08:00:53Z
published: 2026-06-25T09:59:17Z
canonical: "docs.staedean.com/bc-use-the-create-incident-action"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.staedean.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Use the Create Incident action

The **Create Incident** action supports ad-hoc incidents (non-conformities). The default type for an incident is **Material**. The following additional types are also used:

- **Man**
- **Machine**
- **Method**

These types, together with the information from the selected document, can be used as a starting point for a problem solving analysis such as the 8D methodology.

## Pages with Create Incident action

The **Create Incident** action is available on the following pages:

| Type | Domain | Document |
| --- | --- | --- |
| **Material** | *Assembly* | Posted Assembly Order |
|  |  | Assembly Order Lines |
|  | *Production* | Simulated Production Order Lines |
|  |  | Planned Production Order List |
|  |  | Firm Planned Production Order Lines |
|  |  | Released Production Order Lines |
|  |  | Finished Production Order Lines |
|  | *Sales* | Posted Sales Invoice Lines |
|  |  | Posted Credit Memo Lines |
|  |  | Posted Sales Shipment Lines |
|  |  | Posted Return Receipt Lines |
|  | *Purchasing* | Posted Purchase Invoice Lines |
|  |  | Posted Purchase Credit Memo Lines |
|  |  | Posted Purchase Receipt Lines |
|  |  | Posted Return Shipment Lines |
|  | *Service* | Posted Service Credit Memo Lines |
|  |  | Posted Service Invoice Lines |
|  |  | Posted Service Shipment Lines |
|  |  | Service Contract Lines |
|  | *Warehouse* | Inventory Movement |
|  |  | Posted Inventory Put-Away |
|  |  | Posted Warehouse Receipt Lines |
|  |  | Posted Item Tracking Lines |
|  |  | Registered Inventory Movement Lines |
|  |  | Registered Put-Away Lines |
|  |  | Registered Movement Lines |
|  |  | Warehouse Movement Lines |
|  |  | Warehouse Put-Away Lines |
|  |  | Warehouse Receipt Lines |
|  |  | Warehouse Shipment Lines |
| **Man** |  | Employee List |
|  |  | Resource List |
| **Machine** |  | Machine Center List |
|  |  | Work Center List |
| **Method** |  | Routing List |

## Create incident

With the **Create Incident** action, create an incident from the selected document. When the incident finds a measurement template, the measurement is also created. If no template is found, select one in the incident after which you can create the measurement manually.

The **Create Incident** action also checks whether incidents are already created for the selected document. In that case the incident entry is highlighted in red.

Complete the incident with the following information:

- **Incident Quantity**: type the quantity of items involved in the incident.
- **Incident Reason Code**: select from the **Incident Reason Codes** table.
- **Comments**: a checkmark appears when comments are found in the comments table.

> [!NOTE]
> Note
> 
> The description of the reason code is automatically added as the first line in the comments.

## Incident entry

Find the created incident in **Incident Entries**. The incident entry shows whether a measurement was found and created in the **No. of Measurements** field. If not found, select a measurement template manually, see [Link Measurements](/business-central/docs/how-to-work-with-the-incident-template-link).

> [!NOTE]
> Note
> 
> Use the cues in the **Quality Manager** role center to track the incidents.

## Related

- [Quality Management](/bc-quality-management.md)
- [Incident Entries](/bc-incident-entries.md)
- [Incidents in the 8D problem solving method](/bc-incidents-in-the-8d-problem-solving-method.md)