You can enter and post resolution lines for unallowed deductions once you and your customers have agreed on how they will be handled. The resolution amount is posted to the account you specify on the resolution line.
Steps
In the search box, enter Deduction Resolution, and then choose the related link.
On the Deduction Management - Resolution page, select the entry you want to resolve.
The full deduction amount appears on the first line on the Resolution Lines FastTab below.
In the Type field, select the type of resolution you want to record for the deduction.
Change the value in the Amount field if you do not want the resolution line to apply to the full deduction amount.
Fill in the Account No. field with the account to which the resolution amount will be posted.
You cannot assign an account if the resolution type is Return.
Fill in the other fields with additional resolution information if necessary.
Repeat steps 3 through 6 to create additional resolution lines if necessary.
Post the deduction resolution lines.