---
title: "Incident Entries"
slug: "bc-incident-entries"
description: "Learn how to create and track incident entries for quality measurement, ensuring compliance with standards through effective management processes."
updated: 2026-06-25T07:53:12Z
published: 2026-06-25T09:59:17Z
canonical: "docs.staedean.com/bc-incident-entries"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.staedean.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Incident Entries

Incident entries are the basis for Quality Management. An incident entry records an event that might lead to a quality measurement to determine if the incident was indeed not conforming to the standard. An incident entry is created either through the **Create Incident Wizard** or automatically when subscribed to a process.

The progress of an incident is tracked through the following steps:

![](https://cdn.document360.io/da662430-6a41-47b1-8c7e-7e4ac37a9756/Images/Documentation/IncidentEntries.png)

- **Incidents New**: created ad-hoc through the wizard or by the system when subscribed to a process.
- **Incident Measured**: the incident is investigated with a measurement and check sheet.
- **Incident Registered**: investigation completed, the measurement is registered, and follow-up actions are planned and/or in progress.
- **Closed**: follow-up completed, the incident is evaluated.

[Read more about using incidents in the 8D problem solving method](/business-central/docs/bc-incidents-in-the-8d-problem-solving-method)

#### Measurements from incidents

With the **Create Incident** action, the user automatically links the document (source) to the incident. See [Create Incident action](/business-central/docs/bc-use-the-create-incident-action).

When a certified measurement template is found for the same table as the source document, a measurement is automatically created. This assumes that **Automatic Create Measurement** in [Quality Management Setup](/business-central/docs/bc-setup-quality-management) is set to true.

When not found, the **Create Incident Wizard** shows a message: "*No Measurement Template is found for Type: %1, No.: %2, only an Incident Entry has been created*." The incident entry must then be handled manually.

When subscribed to a process through a [measurement template](/business-central/docs/bc-setup-a-measurement-template), the program creates a temporary incident entry for the source document and checks the target templates for a match:

- If found, the incident entry is no longer temporary and a measurement is created.
- If not found, the temporary incident is deleted.

#### Inspection type

The inspection type in the incident indicates how the incident must be checked based on the settings in the measurement template:

- **Auto Pass**: only a data snapshot is recorded, no further inspection required.
- **Paper**: a check sheet must be completed, no sample to be inspected.
- **Inspect**: a sample is created and must be inspected as per the check sheet.

## Related

- [Quality Management](/bc-quality-management.md)