To work with deductions, set up a customer record for unallowed deductions. This record does not represent an actual customer, but serves as a place where unallowed deductions can be transferred.
Setting up the Deduction Management customer
Because a Deduction Management customer is not an actual customer, minimal setup is required. When entering a customer number, use a value that is distinct from the numbers assigned to actual customers. The Deduction Management customer's number should be far enough removed from the standard customer numbers that it is not accidentally included in Anywhere Mobility Solutions reports that use customer filters.
Your Deduction Management customer must have a customer posting group. As with the customer number, this customer posting group should differ from the posting groups used for genuine customers. The customer posting group must be linked to a receivables account. You do not need to assign a general business posting group to your Deduction Management customer.
Once you have set up your Deduction Management customer, assign it in the Deduction Management Customer No. field on the Sales & Receivables Setup page. Whenever an unallowed deduction is posted, an entry is made in the customer ledger for the customer record assigned in this field.
Deduction Management customer posting
The Deduction Management customer exists solely to provide a specific customer ledger to which the program can transfer unallowed deductions. Because this record is assigned as a default, you never need to post information directly to and from the Deduction Management customer.
Unallowed deductions are created in the Payment Application page. When the related cash receipt line is posted, the unallowed deduction amounts post to the defined Deduction Management customer.
Unallowed deductions are resolved in the Deduction Management - Resolution page. This page is filtered to display the open customer ledger entries for the designated Deduction Management customer. When you resolve a deduction, the program posts a reversing entry to the Deduction Management customer's ledger.