---
title: "Close or cancel an incident"
slug: "bc-close-or-cancel-an-incident"
tags: ["Task"]
updated: 2026-06-25T09:59:00Z
published: 2026-06-25T09:59:00Z
canonical: "docs.staedean.com/bc-close-or-cancel-an-incident"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.staedean.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Close or cancel an incident

Mark an incident as **Closed** or **Cancelled**.

**Closed** means that measurements and check sheets related to the incident are completed. Set **Closed** manually from the **Incident Entry** page or as a lifecycle action from the registered measurement.

Incidents close automatically when a measurement is registered with an **Accepted** state. In that situation, **Closed On** and **Closed By** are set to the date the measurement was registered and the user who registered it.

When an incident is closed, all measurements (and with them check sheets) must be registered.

When the incident was not completed, it is not closed but **cancelled**. When a user checks the **Cancelled** box, a pop-up requests the reason for cancelling (**Cancel Reason**). When the pop-up is completed, the incident is set to the status **Closed** and **Closed On** and **Closed By** are set to the work date and the user ID that cancelled the incident.

The **Incident Entry List** is filtered to exclude closed entries.

## Related

- [Quality Management](/bc-quality-management.md)
- [Incident Entries](/bc-incident-entries.md)
- [Incidents in the 8D problem solving method](/bc-incidents-in-the-8d-problem-solving-method.md)
- [Use the Create Incident action](/bc-use-the-create-incident-action.md)